Field Service Engineer II – LCMS

🔥 32 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $31 - $42 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

👻 Ghost score 0%

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

💊 Pharmaceuticals

🏥 Healthcare

Biotechnology • Pharmaceuticals • Healthcare

Thermo Fisher Scientific is the world leader in serving science, with a stated mission to enable customers to make the world healthier, cleaner and safer. The company provides a broad portfolio of laboratory instruments, analytical technologies, diagnostics, consumables, software and services that support life‑sciences research, analytical testing, clinical diagnostics and the development and manufacture of therapies. Its operations and offerings (as described on its site and in its news) include advanced imaging and electron microscopes, chromatography and mass‑spectrometry systems, genetic and clinical testing, lab automation and AI tools, bioprocessing and contract development/manufacturing services (brands cited include Thermo Scientific, Applied Biosystems, Invitrogen, Gibco, Fisher Scientific, Unity Lab Services, Patheon and PPD). Thermo Fisher reports annual revenue over $45 billion and emphasizes corporate social responsibility, environmental and community programs alongside its scientific products and services.

📋 Description

• Deliver field service support and manage customer relationships • Install, troubleshoot, repair, and perform preventative maintenance on chromatography and mass spectrometry products • Perform instrument qualification and provide customer training • Meet customer SLA and internal KPI objectives • Ensure customer satisfaction across all services • Share product-service and application experience with colleagues • Contribute to the knowledge base to improve work efficiency and effectiveness • Assist the Commercial Team with technical information, training, and demonstrations • Accurately document installations and service activities in required systems and submit reports on time

🎯 Requirements

• Bachelor’s degree in analytical chemistry, engineering, physics, or equivalent and 2+ years of hands-on technical experience installing, troubleshooting, and repairing LC/MS instruments, or an advanced degree with relevant experience • Strong electronics and mechanical troubleshooting skills, including component-level diagnosis • Ability to read and interpret technical documentation and schematics • Experience with ultra-high vacuum systems and high-voltage equipment preferred • Experience documenting service activities and preparing detailed reports • Ability to train and support customers with equipment operation • Adherence to safety protocols and quality standards • Demonstrated success in meeting customer satisfaction goals • Excellent written and verbal customer service and communication skills • Strong organizational and time-management capabilities • Strong problem-solving abilities and ability to work independently • Proficiency with Microsoft Office suite and service management software • Physical ability to lift up to 50 lbs. and work in various laboratory environments • Must be legally authorized to work in the United States without sponsorship now or in the future • Must pass a comprehensive background check and drug screen • Ability to travel up to 75% within the designated Maryland/DC territory

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results • National medical and dental plans • National vision plan, including health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with company stock discount • Fully remote work arrangement • Standard Monday–Friday work schedule

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