Digital Support Engineer

🕒 July 31

🏄 California – Remote

🏄 California – Remote

💵 $43 - $65 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Engage with local support teams during pre-installation as a consultant to design solution integration with local infrastructure and answer IT-related questions • Ensure systems are configured for remote diagnostics and health monitoring • Engage with development and operations organizations to provide recommendations for manuals, training, and customer-facing materials • Perform automated deployments using configuration management technology • Provide installation support within agreed SLAs using established processes • Conduct detailed troubleshooting and analysis of system, software, and infrastructure problems affecting reliability and performance • Support factory and development teams with first deployments, installations, and upgrades of newly introduced systems and modules • Work with Sales, support, implementation, and customer teams to ensure smooth introduction, delivery, and support of digital solutions • Provide information needed to manage the full IT solution deployment landscape, including customer infrastructure integration and remote support capabilities

🎯 Requirements

• Bachelor's degree in IT, Computer Science or a technical / SW related field • 3-5 years' experience in relevant field • Proficient in English (verbal and in writing) • Experience in IT application management • Experience with data storage and remote software installations, support and troubleshooting • Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, and VLANs • Experience with virtualization technologies like VMWare/KVM infrastructure • Knowledge or experience with monitoring tools, Linux, VMWare, automation and scripting, Kubernetes, Ansible, and Docker • Customer-facing skills and ability to work as a teammate • Strong problem-solving skills and analytical approaches • Motivation to work in a constantly evolving and highly technical environment • Open to travel up to 25% of the time, mainly regional • Must reside in or within commuting distance of the San Francisco Bay Area, California • Relocation assistance and employment sponsorship are not available

🏖️ Benefits

• Variable annual bonus based on company, team, and/or individual performance results • National medical and dental plans • National vision plan • Health incentive programs • Employee assistance and family support programs • Commuter benefits • Tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability • 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with discounted company stock • Remote work arrangement