Field Service Engineer II

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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This company has sponsored H1B visas in the past.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Install, maintain, troubleshoot, and repair sophisticated analytical and scientific instruments • Deliver excellent field service to customers in research, industrial, and healthcare settings • Diagnose equipment issues down to the component level • Provide exceptional customer service and respond to customer needs with short notice • Train and support customers on equipment operation • Document service activities and prepare detailed reports • Meet customer satisfaction goals • Work independently across assigned territory while adhering to safety protocols, GMP standards, and quality standards

🎯 Requirements

• Advanced Degree, no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments • Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field • Additional relevant certifications are advantageous • Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level • Experience with ultra-high vacuum systems and high voltage equipment preferred • Excellent customer service and communication skills, both written and verbal • Strong organizational and time management capabilities • Proficiency with Microsoft Office suite and service management software • Ability to read and interpret technical documentation and schematics • Valid driver's license and ability to travel up to 50-75% within assigned territory • Physical ability to lift up to 50 lbs and work in various laboratory environments • Proficiency in English required; additional languages beneficial • Strong problem-solving abilities and capacity to work independently • Adherence to safety protocols and quality standards • Ability to respond to customer needs with short notice • Ability to effectively train and support customers on equipment operation • Experience documenting service activities and preparing detailed reports • Demonstrated success in meeting customer satisfaction goals

🏖️ Benefits

• Fully remote work arrangement • Standard Monday–Friday work schedule • Opportunities to work with advanced technology • Career development opportunities • Work contributing to scientific advancement and innovation

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