Senior Technical Support Engineer

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🔥 13 minutes ago

⛰️ Colorado, Michigan, +2 more states – Remote

⛰️ Colorado – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $45 - $67 / hour

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide advanced technical expertise and leadership in supporting high-performance electron microscopy and analytical systems • Resolve complex issues and support team members • Implement continuous improvement initiatives • Combine remote and on-site technical support, working across global teams to ensure optimal system performance and customer satisfaction • Serve as a key technical liaison between field service, R&D, operations engineering, and customers • Contribute to new product introductions and development of technical documentation • Enable scientific discoveries by supporting technologies that make the world healthier, cleaner, and safer

🎯 Requirements

• Associate degree or 5 years of technical experience in Electron Microscopy, service, or engineering role with complex analytical or scientific instrumentation • Preferred Fields of Study: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field • Comprehensive knowledge in electron microscopy systems, particularly SEM, TEM, or EFA technologies • Strong troubleshooting skills across multiple disciplines including electronics, mechanics, optics, vacuum systems, and software • Excellent communication abilities in English, both written and verbal • Demonstrated project leadership and ability to complete technical initiatives • Experience developing and delivering technical training and documentation • Demonstrated success in customer relationship management • Strong problem-solving capabilities using structured methodologies • Ability to work independently while collaborating effectively across global teams • Proficiency with remote support tools and digital technologies • Valid passport and willingness to travel 25-50% of time, including international • Experience with quality systems and regulatory compliance • Ability to manage multiple priorities • Experience supporting and developing team members • Experience with continuous improvement methodologies • Additional language skills are an asset

🏖️ Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount