Technical Support Specialist

🕒 June 10

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 50%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide advanced technical expertise and leadership supporting high-performance electron microscopy and analytical systems • Resolve complex technical issues • Support team members and implement continuous improvement initiatives • Provide remote and on-site technical support • Work across global teams to ensure optimal system performance and customer satisfaction • Serve as a technical liaison between field service, R&D, operations engineering, and customers • Contribute to new product introductions • Develop technical documentation

🎯 Requirements

• High school diploma and/or GED required; Bachelor's degree preferred • Comprehensive knowledge in Gas Chromatography • Strong troubleshooting skills across electronics, mechanics, vacuum systems, and software • Excellent communication abilities in English, both written and verbal • Demonstrated project leadership and ability to complete technical initiatives • Demonstrated success in customer relationship management • Strong problem-solving capabilities using structured methodologies • Ability to work independently while collaborating effectively across global teams • Proficiency with remote support tools and digital technologies • Valid passport and willingness to travel 5% of time • Experience with quality systems and regulatory compliance • Ability to manage multiple priorities • Experience supporting and developing team members • Experience with continuous improvement methodologies

🏖️ Benefits

• Fully remote work arrangement • First Shift (Days) • Global team collaboration • Opportunities to support new product introductions and development of technical documentation • Additional language skills are an asset