Technical Support Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

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Thermo Fisher Scientific

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1956

🧬 Biotechnology

💊 Pharmaceuticals

🔬 Science

Biotechnology • Pharmaceuticals • Science

Thermo Fisher Scientific is the world leader in serving science, with annual revenue of more than $40 billion. Their mission is to enable customers to make the world healthier, cleaner, and safer by supporting life sciences research, solving complex analytical challenges, increasing laboratory productivity, and improving patient health through diagnostics and the development of life-changing therapies. With a global team, they offer innovative technologies and pharmaceutical services through brands such as Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

📋 Description

• Provide advanced technical expertise and leadership in supporting our high-performance electron microscopy and analytical systems. • Resolve complex issues and support team members. • Implement continuous improvement initiatives. • Serve as a key technical liaison between field service, R&D, operations engineering, and customers. • Contribute to new product introductions and development of technical documentation.

🎯 Requirements

• Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience in technical support, service, or engineering role with complex analytical or scientific instrumentation • Preferred Fields of Study: Electronics, Mechanical Engineering, Applied Physics, Systems Engineering, or related technical field • Comprehensive knowledge in Gas Chromatography. • Strong troubleshooting skills across multiple disciplines including electronics, mechanics, vacuum systems, and software • Excellent communication abilities in English, both written and verbal • Demonstrated project leadership and ability to complete technical initiatives • Demonstrated success in customer relationship management • Strong problem-solving capabilities using structured methodologies • Ability to work independently while collaborating effectively across global teams • Proficiency with remote support tools and digital technologies • Valid passport and willingness to travel 5% of time. • Experience with quality systems and regulatory compliance • Ability to manage multiple priorities • Experience supporting and developing team members • Experience with continuous improvement methodologies • Additional language skills are an asset.

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development