Director, Operations Excellence

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Thinkahead Consultant Psychologist Pty Ltd

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1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Serve as the operational conscience of AHEAD’s end-to-end operational processes. • Bring cross-functional visibility, structured accountability, and continuous improvement discipline. • Own a holistic view across AHEAD’s operations, including issue identification and root cause analysis. • Ensure client-facing platforms are backed by clean, consistent operational data. • Build and lead the Operations Excellence function from the ground up.

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field. • 10+ years of experience in operations, process improvement, quality management, or a related cross-functional leadership role within a complex organization. • Demonstrated track record of driving accountability and measurable improvement across organizational boundaries through influence, data, and executive partnership. • Experience building or leading a quality management function in a scaling technology or services organization is strongly preferred. • Experience with B2B client platforms, order management ecosystems, or IT distribution/services operations is a plus. • Certification in project management, change management, Lean, or Six Sigma is a plus.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.