Technical Account Manager – Managed Services Security

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Thinkahead Consultant Psychologist Pty Ltd

WebsiteLinkedInAll Job Openings

1 - 10 employees

Thinkahead is a privately owned psychology firm working across both the clinical field of private practice as well as corporate consulting space.

📋 Description

• Serves as the client’s single point of contact and advocate for technical and security matters across AHEAD Managed Security Services, building trusted relationships with a named client base and a deep understanding of each client’s environment, program maturity, and risk profile. • Acts as a strategic security advisor, aligning managed services capabilities to business objectives, security priorities, and regulatory requirements, and framing every engagement around defined client outcomes rather than task completion. • Owns the client health relationship, proactively monitoring service adoption, outcome attainment, and satisfaction signals, and driving corrective action before issues impact renewal or retention. • Leads the Quarterly Business Review (QBR) operating model, communicating service value, security trends, risk observations, quantified business impact, and a forward-looking strategic roadmap to executive stakeholders. • Champions a platform-first approach, guiding clients toward consolidated SIEM, XDR, and SOAR platforms—including Palo Alto Networks Cortex XSIAM and Cortex XDR as well as other leading technologies—to reduce tool sprawl, improve telemetry coverage, and lower total cost of operations. • Advances AI-enabled and agentic SOC maturity, advising on automation, analytics, and AI-driven detection and response workflows that improve speed, consistency, and analyst efficiency. • Performs risk and maturity assessments and technology evaluations to identify gaps and prioritize remediation and optimization aligned to strategic goals, compliance frameworks, and security best practices. • Supports the adoption, tuning, and optimization of security technologies—SIEM, XDR, SOAR, endpoint telemetry, and threat detection platforms—and partners with clients to improve incident response maturity, detection coverage, and workflow automation. • Understands AHEAD’s value-based packaging and service tiers well enough to speak to clients about coverage options, tradeoffs, and outcomes, and channels client needs and expansion opportunities back to MSS leadership and account teams for packaging review and roadmap planning, applying commercial and client-profitability awareness so engagements are scoped and delivered efficiently. • Acts as a technical liaison and escalation point between the client and AHEAD support, engineering, security operations, and leadership teams, leveraging the Unified Delivery Framework to ensure consistent, high-quality delivery. • Reinforces case quality and defensibility—ensuring incident documentation, investigation notes, and response actions are complete, accurate, and audit-ready—and reviews incidents, trends, and root causes with clients and internal teams to drive continuous improvement. • Partners with Client Directors and Service Account Managers on planning, budgeting, roadmap development, and reporting, and identifies up-sell and cross-sell opportunities tied to demonstrated client value and outcome gaps. • Serves as a strategic contributor to customer satisfaction, client retention, renewal, and long-term trusted-advisor relationships.

🎯 Requirements

• 10+ years of related experience in security engineering, security operations, infrastructure engineering, technical sales, managed services, or IT consulting. • 5+ years of client-facing experience in a technical advisory, TAM, solutions architect, or managed services role preferred. • Strong background in cybersecurity operations, endpoint detection and response, security monitoring, incident response, and security platform administration. • Hands-on experience designing, deploying, tuning, and supporting modern SIEM/XDR/SOAR platforms is required. Experience with Palo Alto Networks Cortex XSIAM and Cortex XDR is expected, but not limited to Cortex—equivalent depth across other leading SIEM, XDR, and SOAR platforms and security automation tooling is equally valued. • Hands-on experience with AI-enabled and agentic SOC capabilities is key, including AI-assisted and automated detection, triage, investigation, and response, and applying automation to reduce manual effort and mean time to respond. • Experience with detection content, alert tuning, telemetry normalization, automated response workflows, playbooks, and cross-platform integrations is strongly preferred. • Demonstrated ability to translate security outcomes into business value and communicate them to executive stakeholders through structured reviews such as QBRs. • Commercial or client-profitability awareness (scoping, service tiers, margin, or engagement economics) is a plus. • Experience with security frameworks and regulatory requirements such as NIST CSF, CIS, HIPAA, FFIEC, SOX, or PCI-DSS preferred. • Relevant certifications desired, such as Palo Alto Networks (especially SOC operations or Cortex platform administration), Microsoft, Cisco, Security+, CySA+, CISSP, CISM, GIAC, ITIL, or Project Management.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) • Paid company holidays • Paid time off • Paid parental and caregiver leave • Plus more! See benefits https://www.aheadbenefits.com/ for additional details.