Director of Client Success

🔥 0 minutes ago

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ❄️ Minnesota – Remote

💵 $180k - $200k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

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third

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2026

🛍️ eCommerce

📣 Marketing

🤝 B2B

eCommerce • Marketing • B2B

third is a commerce growth company that helps consumer brands turn new and emerging platforms into real sales channels. The company positions itself as focused on the “third era of commerce,” partnering with brands to convert platform opportunities into measurable revenue and channel expansion. Their website copy emphasizes commerce strategy and partnership for brands looking to expand beyond traditional channels.

📋 Description

• Define and execute Third’s overarching client success strategy • Drive engagement, retention, and revenue growth across brand and retail partnerships • Own senior-level relationships with enterprise partners • Align client objectives with Third’s platform capabilities • Identify and drive upsell and expansion opportunities across existing accounts • Partner with Sales on renewals, retention forecasting, and account growth strategy • Oversee campaign performance analysis and reporting • Deliver clear, actionable insights to clients and elevate reporting standards • Leverage data to inform strategy and mitigate churn risk • Collaborate with Product, Production, Commerce, Marketing, and Operations • Advocate for client needs and influence roadmap priorities • Refine scalable onboarding, success-planning, and health-scoring processes • Implement lifecycle-management best practices in a fast-scaling environment • Provide strategic guidance on social commerce and the creator economy • Position Third as a leader in livestream commerce

🎯 Requirements

• Bachelor’s degree or equivalent experience in Client Success, Account Management, Digital Media, E-commerce, or related fields • 8+ years of experience in client success, account management, or a related customer-facing role • 3–5+ years of experience on high-performing client success teams • Proven track record managing and growing enterprise-level client relationships • Strong analytical capabilities and ability to translate performance data into actionable strategy • Excellent communication and executive presentation skills • Experience working cross-functionally in a fast-paced, high-growth environment • Deep understanding of the creator economy, livestream commerce, and digital marketing trends • Experience at a high-growth startup preferred • Previous experience with TikTok Shop or livestream commerce platforms preferred • Understanding of cold-start brand growth strategies • Familiarity with Google Analytics, Looker, Airtable, CRM platforms, and customer success software

🏖️ Benefits

• Comprehensive health, dental, and vision coverage • Flexible PTO • Remote-first work environment with periodic team gatherings • Access to an industry-leading network across social commerce, creator, and brand marketing • 20% compensation component in addition to base salary