Customer Support Specialist

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THOMAS LAND-SCAPING

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2 - 10 employees

📋 Description

• Respond promptly and courteously to all customer inquiries and requests via phone, email, and chat • Provide accurate information about our services, pricing, and promotions to potential and existing customers • Assist customers with placing orders, scheduling services, and resolving any issues or concerns they may have • Maintain a high level of professionalism and customer service at all times • Utilize our customer service software to track and manage customer interactions and inquiries • Collaborate with other team members to ensure a seamless customer experience • Continuously strive to improve and enhance the customer support process

🎯 Requirements

• High school diploma or equivalent required; some college preferred • Minimum of 1-2 years of customer service experience, preferably in a remote or call center environment • Excellent communication skills, both verbal and written • Strong problem-solving and decision-making abilities • Ability to multitask and prioritize in a fast-paced environment • Proficient in Microsoft Office and experience with customer service software • Must have a quiet, distraction-free workspace and a reliable internet connection • Must be available to work flexible hours, including evenings and weekends if needed

🏖️ Benefits

• Competitive salary and benefits package • Opportunities for growth and advancement within the company • A supportive and collaborative work environment • The flexibility to work from home