Account Manager

Job not on LinkedIn

🔥 14 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $136.5k - $253.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Lead end-to-end customer migrations from legacy platforms to CoCounsel Tax • Conduct migration discovery and readiness planning, including workflow assessments, stakeholder mapping, legacy footprint analysis, data and tracking requirements, access considerations, use cases, success criteria, rollout sequencing, and timelines • Support sales, account planning, and customer conversations through discovery calls, solution discussions, demonstrations, and pre- and post-sale planning • Create and maintain migration and adoption artifacts, including checklists, rollout plans, enablement calendars, adoption playbooks, FAQs, objection handling, demo guidance, customer communications, migration positioning, and success story content • Lead recurring customer and internal working sessions to track progress, remove blockers, manage risks, and maintain alignment • Support onboarding, enablement, and adoption through live walkthroughs, office hours, tailored training, and just-in-time support • Track migration health and adoption progress using milestones, risks, adoption signals, support themes, workflow efficiency gains, research effort reduction, customer confidence, and other success measures • Serve as a first-line internal resource for migration paths, packaging and entitlements, deployment considerations, adoption blockers, and legacy-to-new workflow mapping • Gather and synthesize customer and field feedback, including feature gaps, workflow friction, governance requirements, performance expectations, research use cases, and adoption priorities for AI-enabled solutions • Create internal readouts and recommendations to inform roadmap prioritization and continuous improvement • Support customer success stories and case studies by collecting outcome data, customer quotes, business impact examples, and narrative insights with Product Marketing • Partner with sales, customer success, support, product, and product marketing teams to drive migration readiness, adoption, and improvements

🎯 Requirements

• 5+ years of experience in a customer-facing role such as Customer Success, Implementation, Solutions Consulting, Sales Enablement, Product Support, or Technical Account Management • Demonstrated experience supporting platform migrations, product transitions, or customer adoption programs • Ability to translate customer workflows into practical requirements, action plans, and implementation approaches • Excellent written and verbal communication skills • Ability to create clear materials for customer and internal audiences • Ability to manage multiple workstreams and collaborate across sales, support, product, product marketing, finance, and related teams • Familiarity with CoCounsel Tax, tax or compliance workflows, or enterprise research and knowledge platforms • Experience supporting or enabling AI-powered workflows, including copilots, research automation, semantic search, or agentic systems • Experience working in enterprise environments with security, privacy, and procurement requirements • Comfort analyzing adoption metrics, support trends, and customer feedback

🏖️ Benefits

• Flexible work arrangements, including work from anywhere for up to 8 weeks per year • Flexible vacation • Two company-wide Mental Health Days off • Headspace app access • Retirement savings • Tuition reimbursement • Employee incentive programs • Mental, physical, and financial wellbeing resources • Two paid volunteer days off annually • Pro-bono consulting project opportunities • ESG initiative opportunities • Health, dental, vision, disability, and life insurance programs • Competitive 401k plan with company match • Sick and safe paid time off • Paid holidays, including two company mental health days off • Parental leave • Sabbatical leave • Optional hospital, accident and sickness insurance • Optional life and AD&D insurance • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Employee Assistance Program • Group Legal Identity Theft Protection benefit • 529 Plan access • Commuter benefits • Adoption & Surrogacy Assistance • Employee Stock Purchase Plan