Customer Success Manager – Legal AI Solutions

Job not on LinkedIn

🔥 0 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $93.1k - $172.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Engage regularly with senior executives to understand their goals and provide strategic guidance • Jointly create success plans with customers to deliver value and outcomes from Thomson Reuters' legal AI solutions • Collaborate with customers to identify their specific business challenges and design tailored workflows/use cases • Partner with customers to help gain executive sponsorship and define change management strategies • Ensure users are trained appropriately and define mutual strategies to grow adoption of TR Legal AI solutions • Capture value delivered to customers, lead executive business reviews, and develop the joint roadmap for success • Proactively address customer needs and identify opportunities for expansion

🎯 Requirements

• Formal legal education (JD) or substantial experience working with legal technology, attorneys, or legal professionals • 5+ years of experience in Customer Success, Consulting with legal technology, Account Management, or a related role with leading legal tech consulting organizations or SaaS firms • Familiarity with legal technology or AI-driven platforms with a willingness to stay ahead of advancements in legal tech • Strong interpersonal and communication skills • Proven ability to build trusted relationships and act as a strategic advisor to customers • A proactive, personable approach to problem-solving • Ability to travel once a month

🏖️ Benefits

• Flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Competitive health, dental, vision, disability, and life insurance programs • 401k plan with company match • Paid holidays including two company mental health days off • Parental leave • Sabbatical leave • Optional hospital, accident and sickness insurance paid 100% by employee • Optional life and AD&D insurance paid 100% by employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Tuition Reimbursement • Access to Employee Stock Purchase Plan