Manager, Product Success – CoCounsel Legal

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🗽 New York, Michigan, +2 more states – Remote

🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $147k - $273k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚖️ Legal Counsel / General Counsel

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• lead a team of Product Success Managers with customers across the CoCounsel Legal suite • directly own a focused portfolio of enterprise and strategic customers • coach and enable your team to deliver measurable customer outcomes through structured Customer Success Plans (CSPs), executive business reviews (EBRs), and proactive customer check-ins • focus on adoption, value realization, and expansion in partnership with Sales and Professional Services • be a deep product expert on the AI enabled CoCounsel suite of products • deliver all aspects of the customer success motion to assigned customers • co-create customer success plans, deliver executive business reviews, demonstrate value, identify and mitigate risk while retaining and growing customer relationships • develop enablement for customers in partnership to serve our digital strategy • build and present business plans, report on market and competitor activities • represent Customer Success in cross-functional meetings

🎯 Requirements

• 3+ years leading or managing Customer Success teams (SaaS preferred) • experience with Business, Law, Computer Science, Consulting, Engineering or a related discipline is a plus • demonstrated passion for developing people and building high-performing teams • proven track record driving retention, adoption, and expansion with enterprise or strategic accounts • hands-on experience with Gainsight, Gong, and Salesforce (or similar CS/CRM platforms) • prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred • understanding of legal workflows, terminology, and common challenges • functional/technical skills in GenAI systems and AI prompting engineering; particularly as they apply to legal research, drafting, and analysis • strong executive presence: excellent communication, stakeholder management, and facilitation skills for EBRs and executive check-ins • strong business acumen and communication skills; can manage a customer journey, conflict resolution and problem-solving • demonstrate these skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable • Bachelor’s degree required; master’s degree or J.D. is a plus • Ability to travel 25%

🏖️ Benefits

• Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities • flexible work arrangements, including work from anywhere for up to 8 weeks per year • comprehensive benefit plans to include flexible vacation • two company-wide Mental Health Days off • access to the Headspace app • retirement savings • tuition reimbursement • employee incentive programs • resources for mental, physical, and financial wellbeing