Product Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York, Michigan, +2 more states – Remote

🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $93.1k - $172.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚖️ Legal Counsel / General Counsel

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Be a deep product expert on our AI-enabled CoCounsel Legal suite of products • Deliver all aspects of the customer success motion in combination with deep CoCounsel Legal product expertise, including co-creating customer success plans, delivering executive business reviews, demonstrating value, identifying and mitigating risk while retaining and growing the customers' relationship with Thomson Reuters • Serve as a deep product expert in event settings, like industry conferences, Thomson Reuters Conferences, Webinars, virtual and in person engagements • Develop and deliver enablement for customers in partnership to serve our digital strategy • Develop and deliver enablement to educate Thomson Reuters employees • Build and present business plans, report on market and competitor activities, and represent Customer Success in cross-functional meetings to support business objectives • Effectively partner with all relevant internal and external partners and stakeholders • Leverage technology tools (e.g., Salesforce, Gong, Copilot) to manage client information, pipeline, and financial forecasts accurately

🎯 Requirements

• Bachelor's degree in a relevant field (e.g., Business, Law, Computer Science, Engineering or a related discipline) • Master's degree or J.D. is a plus • Prior experience in the legal technology sector or direct experience working with legal professionals, law firms, or corporate legal departments is highly preferred • Demonstrate skills: curiosity, learning agility, proactive, work urgently, strategic thinking, problem solver, collaborative, accountable • Gong, Copilot, Claude, CoCounsel, Salesforce user experience is a plus • Functional/technical skills in GenAI systems, AI prompting engineering, and Agentic Workflows; particularly as they apply to legal research, drafting, and analysis • Understanding legal workflows, terminology, and common challenges • Ability to travel 25%

🏖️ Benefits

• Flex my way supportive workplace policies • Flexible work arrangements including work from anywhere for up to 8 weeks per year • Comprehensive benefit plans including flexible vacation • Two company-wide Mental Health Days off • Access to the Headspace app • Retirement savings • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Optional hospital, accident, and sickness insurance paid 100% by the employee • Optional life and AD&D insurance paid 100% by the employee • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Access to Employee Assistance Program • Group Legal Identity Theft Protection benefit paid 100% by employee • Access to 529 Plan • Commuter benefits • Adoption & Surrogacy Assistance • Tuition Reimbursement • Access to Employee Stock Purchase Plan