Service Delivery Manager – Government

Job not on LinkedIn

🔥 12 hours ago

🏄 California, Illinois, +5 more states – Remote

🏄 California – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $74.2k - $137.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Manage support and consulting services engagements with assigned clients using C-Track solutions in production environments • Provide stabilization services and ongoing production support • Execute, manage, and deliver service level agreements with assigned clients in partnership with stakeholders and internal operating disciplines • Build and maintain effective internal and external relationships, including with third-party partners • Balance client advocacy with business goals to deliver value • Be accountable for customer satisfaction within assigned clients • Monitor satisfaction and respond quickly to additional requests or problems • Develop understanding of product offerings and alignment with customer requirements • Use best practices to guide service delivery outcomes • Coordinate testing, validation, and evaluation of new applications and functions to identify service and software issues • Apply corporate goals and practices when resolving problems • Incorporate operational requirements, standards, and best practices into plans • Contribute to refinement and development of operational requirements and standards • Work West Coast Hours • Travel as needed (10–20%)

🎯 Requirements

• Bachelor’s Degree in a related field required • 2+ years’ experience in a service delivery management role • Ability to interact professionally with executives, managers, subject matter experts, and diverse groups • Ability to facilitate consensus within groups • Knowledge of service delivery management, business process/business operations management, and customer service • Problem solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills • Ability to work with virtual teams to successfully deliver service • Ability to work independently in a fast-paced, demanding environment and under pressure • Experience managing technical policies associated with the software development lifecycle • Clear and concise communication of complex information • Excellent written and verbal communication skills • Ability to work hybrid (preferred)

🏖️ Benefits

• Flex My Way supportive workplace policies • Flexible work arrangements, including work from anywhere for up to 8 weeks per year • Flexible vacation • Two company-wide Mental Health Days off • Headspace app access • Retirement savings • Tuition reimbursement • Employee incentive programs • Mental, physical, and financial wellbeing resources • Two paid volunteer days off annually • Pro-bono consulting project opportunities • ESG initiative opportunities • Health, dental, vision, disability, and life insurance programs • Competitive 401(k) plan with company match • Competitive vacation, sick and safe paid time off • Paid holidays, including two company mental health days off • Parental leave • Sabbatical leave • Optional hospital, accident and sickness insurance • Optional life and AD&D insurance • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Employee Assistance Program • Group Legal Identity Theft Protection benefit • 529 Plan access • Commuter benefits • Adoption & Surrogacy Assistance • Employee Stock Purchase Plan • Potential eligibility for an Annual Bonus based on enterprise and individual performance