Service Delivery Manager

Job not on LinkedIn

🔥 15 hours ago

🏄 California, District of Columbia, +6 more states – Remote

🏄 California – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $74.2k - $137.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💼 Consulting

⚖️ Legal

🛡️ Insurance

Consulting • Legal • Insurance

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Manage support and consulting services engagements with assigned clients using C-Track solutions in production environments • Provide stabilization services and ongoing production support • Execute, manage, and deliver service level agreements with assigned clients in partnership with client stakeholders and internal operating disciplines • Build and maintain effective internal and external relationships, including with third-party partners • Balance client advocacy with business goals to deliver value solutions • Own customer satisfaction for assigned clients • Monitor satisfaction and respond quickly to additional requests or problems • Develop understanding of product offerings and alignment with customer requirements • Apply best practices to guide service delivery outcomes • Coordinate with teams testing, validating, and evaluating applications and functions to identify service and software issues • Apply corporate goals and practices when resolving problems • Incorporate operational requirements, standards, and best practices into plans • Contribute to refinement and development of operational requirements and standards • Travel as needed (10–20%)

🎯 Requirements

• Bachelor’s Degree in a related field required • 2+ years’ experience in a service delivery management role • Ability to interact professionally with executives, managers, subject matter experts, and diverse groups • Ability to facilitate consensus within groups • Knowledge of service delivery management, business process/business operations management, and customer service • Problem solving, troubleshooting, prioritization, time management, risk management, escalation, and analytical skills • Ability to work with virtual teams to successfully deliver service • Ability to work independently in a fast-paced environment • Ability to work effectively under pressure in a demanding environment • Experience managing technical policies associated with the software development lifecycle • Ability to communicate complex information clearly and concisely • Excellent written and verbal communication skills • Ability to work Hybrid (preferred qualification)

🏖️ Benefits

• Flexible work arrangements, including work from anywhere for up to 8 weeks per year • Flexible vacation • Two company-wide Mental Health Days off • Headspace app access • Retirement savings and competitive 401k plan with company match • Tuition reimbursement • Employee incentive programs • Resources for mental, physical, and financial wellbeing • Two paid volunteer days off annually • Pro-bono consulting projects and ESG initiatives • Health, dental, vision, disability, and life insurance programs • Competitive vacation, sick and safe paid time off • Paid holidays, including two company mental health days off • Parental leave • Sabbatical leave • Optional hospital, accident and sickness insurance • Optional life and AD&D insurance • Flexible Spending and Health Savings Accounts • Fitness reimbursement • Employee Assistance Program • Group Legal Identity Theft Protection benefit • 529 Plan access • Commuter benefits • Adoption & Surrogacy Assistance • Employee Stock Purchase Plan • Annual Bonus eligibility based on enterprise and individual performance