Sales Ops – AI Analyst

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Thrive

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🔒 Cybersecurity

💼 Consulting

Cybersecurity • Consulting

Thrive is a B2B technology services firm that provides managed IT, cloud, and cybersecurity solutions for mid-market and enterprise clients. Its offerings include managed detection and response (MDR), EDR/NDR, vulnerability management, autonomous penetration testing, patching, managed firewalls, dark web monitoring, email/DNS security, security awareness training, incident response and remediation, and specialized security for Microsoft 365 and Azure. Thrive also delivers managed cloud services, disaster recovery, colocation, ServiceNow-based ITSM (TransformIT), managed network services, vCISO/vCIO advisory, and compliance support for standards such as HIPAA, GLBA, CMMC, GDPR and others. The company targets industries including financial services, healthcare, government, education, life sciences, and professional services, positioning itself as a consultancy and managed services provider that combines security, cloud, and digital transformation capabilities.

📋 Description

• Own sales operations, reporting pipeline, forecast, conversion rates, win rates, quota attainment, and rep productivity metrics • Build dashboards and reports used by leaders for decision-making • Analyze territory capacity and coverage to identify white space, overloaded reps, and underutilized segments • Support account segmentation and territory design using firmographics, account potential, and historical performance • Identify sales-cycle process breakdowns and inefficiencies using data • Partner with sales leadership to translate business problems into automated solutions • Maintain and improve CRM data quality and workflow logic • Document repeatable and maintainable workflows and processes • Build AI agents and automations for data capture, call and meeting summaries, follow-up drafting, account research, deal risk flags, and forecast narrative support • Create multi-step agent workflows connecting CRM, email, calling tools, and data sources • Own an AI automation backlog and ship weekly improvements based on measurable impact • Define human-approval guardrails, CRM logging requirements, and protections against bad data propagation • Monitor automation accuracy, adoption, time saved, and pipeline impact; continuously iterate • Automate dashboards and reporting for pipeline health, funnel conversion, rep activity, and attainment • Diagnose bottlenecks, quantify impact, and deploy AI or process changes to address them • Track automation ROI, including hours saved, speed-to-lead, conversion lift, data completeness, and forecast variance • Deliver actionable insights and recommendations to the CRO and sales leaders

🎯 Requirements

• 3+ years in sales operations, revenue operations, or business analytics • Strong SQL and Excel/spreadsheet skills • Experience with BI tools such as Tableau, Looker, or Power BI required • Hands-on experience building AI agent workflows or automations using tools such as n8n, Zapier, Make, Hatz, or similar • Prompt engineering experience is a plus • Salesforce experience, including reporting and workflow/automation setup • Experience with territory planning, account segmentation, or capacity modeling • Proven ability to turn messy data into clear, actionable insight • Strong project management skills, including scoping problems, building solutions, and shipping without heavy oversight • Comfortable driving change with sales leadership and reps • Python and API integration experience preferred • Experience designing human-in-the-loop workflows and evaluation methods for LLM outputs preferred • Demonstrated experience building dashboards, bots, or automated workflows that measurably saved time or improved a leadership metric