Account Director – Global Strategic Accounts

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $175k - $215k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Thrive Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $80M Series C on 2021-07

Healthcare • Consulting • Wellness

Thrive Global is a company dedicated to improving productivity and well-being through behavior change and mental wellness solutions. Their comprehensive platform focuses on diagnosing and treating burnout, building resilient cultures, and leveraging behavior change tools that are integrated into daily workflows. Thrive Global partners with leading scientists to inform their solutions and collaborates with top global companies to embed well-being practices directly in the flow of work. They offer integrations with popular platforms like Microsoft Teams, Slack, and Webex to support employee mental health and well-being at all levels of an organization, from frontline workers to executives.

📋 Description

• Own the overall health, success, and growth of a global strategic enterprise partnership • Serve as a trusted strategic advisor to senior client stakeholders across HR, Wellbeing, Benefits, Learning, and regional leadership • Shape long-term partnership strategy around customer business priorities and workforce needs • Define account priorities and translate them into goals for the account team • Own customer engagement strategy to drive adoption, participation, and value across regions and employee populations • Lead success planning, quarterly business reviews, and annual business reviews • Act as the primary escalation point for complex account issues • Own retention, renewal readiness, and expansion strategy • Identify and close expansion opportunities across regions, business units, and solution areas • Lead account-level decisions on priorities, scope, and resource needs • Lead and develop account team leaders, including hiring, performance management, coaching, and prioritization • Establish responsibilities, goals, and decision-making authority for team leaders • Oversee major program milestones, global campaigns, success metrics, and performance commitments • Use engagement, utilization, and impact data to guide strategy and demonstrate value • Synthesize partnership insights to inform Product, Content, Coaching, and go-to-market strategy • Partner with the Executive Sponsor and cross-functional leaders on executive engagements and escalations

🎯 Requirements

• Direct accountability for renewals and expansion on a large, complex account, including retaining at-risk business and closing growth opportunities • Experience navigating multiple senior stakeholders, competing priorities, and difficult client conversations • Experience leading and developing managers who oversee their own teams, with accountability for performance and delivery • Oversight of an ongoing service or program across regions, with accountability for quality, engagement, and measurable outcomes • Experience handling requests beyond agreed scope, setting realistic commitments, and securing cross-functional support

🏖️ Benefits

• Mission-driven impact • Career growth and development opportunities • Supportive human-centric culture • Wellness perks and benefits • Medical, dental, and vision coverage • 401(k) program with company match • Generous paid-time-off programs • Thrive Time: additional paid time off after major projects or intense periods of work • Performance bonus • Equity