Principal CSM, Health Advisory Services

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $136k - $165k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

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Thrive Global

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🏥 Healthcare

💼 Consulting

🧘 Wellness

💰 $80M Series C on 2021-07

Healthcare • Consulting • Wellness

Thrive Global is a company dedicated to improving productivity and well-being through behavior change and mental wellness solutions. Their comprehensive platform focuses on diagnosing and treating burnout, building resilient cultures, and leveraging behavior change tools that are integrated into daily workflows. Thrive Global partners with leading scientists to inform their solutions and collaborates with top global companies to embed well-being practices directly in the flow of work. They offer integrations with popular platforms like Microsoft Teams, Slack, and Webex to support employee mental health and well-being at all levels of an organization, from frontline workers to executives.

📋 Description

• Own the account relationship end to end for a strategically critical health/pharma account • Manage senior client stakeholders and keep all workstreams on track • Produce communications plans, program management deliverables, campaign timelines, and executive-facing roadmaps • Create first-draft communications plans, briefing documents, and activation content for executive review • Lead renewal and expansion planning with Sales and Leadership • Forecast accurately and strategically for a high-value, complex account • Lead executive-facing QBRs and long-term partnership discussions • Drive alignment across a large, multi-stakeholder client organization • Anticipate and mitigate risks affecting retention, expansion, or reputation • Coordinate complex cross-functional projects, dependencies, priorities, and delivery timelines • Report directly to the VP of Revenue & Customer Success

🎯 Requirements

• BA/BS degree or equivalent relevant experience • 8–12+ years in Customer Success, account management, or client delivery • Experience owning enterprise, multi-stakeholder accounts with significant complexity and deal size • Demonstrated experience creating structured, executive-ready plans from ambiguous or evolving direction • Strong communication, analytical, problem-solving, and program management skills • Fluency with communications concepts and terminology • Familiarity with regulated-industry review processes such as MLR/PRC-style approval steps is a plus • Experience using Salesforce, G Suite, Microsoft products, and Zoom • Familiarity with Coda, Looker, or similar tools is a plus • Experience with complex, high-revenue engagements • Ability to align executive and administrative stakeholders to drive renewals, expansion, and referrals • Ability to operate autonomously in ambiguous environments with strong prioritization and anticipation of needs • Ability to give and receive direct feedback constructively • Passion for well-being, performance, and the human impact of technology

🏖️ Benefits

• Medical, dental, and vision coverage • 401(k) program with company match • Generous paid time-off programs • Thrive Time: additional paid time off after major projects or intense work periods • Wellness perks and benefits • Career growth opportunities • Mission-driven impact • Competitive total compensation package • Performance bonus • Equity