Design Manager, Client Experience

🔥 48 minutes ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $139.5k - $188.7k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Thrivent

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1922

🏦 Banking

💸 Finance

🛡️ Insurance

Banking • Finance • Insurance

Thrivent is a holistic financial services organization that provides advice, investments, insurance, banking, and generosity programs. With a mission to reimagine financial services, Thrivent helps individuals and communities thrive by viewing money as a tool rather than a goal. Serving over 2 million clients, Thrivent is dedicated to helping them build their financial futures while living meaningful lives. The company is committed to diversity, equity, and inclusion, and it provides competitive compensation, professional growth opportunities, and programs to amplify generosity and impact. As a recognized leader in ethical financial practices, Thrivent has been named one of the "World's Most Ethical Companies" by the Ethisphere Institute and is included in Forbes' list of America's Best Insurance Companies.

📋 Description

• Lead and manage a cross-functional design team of product designers, UX researchers and other design specialists • Manage people and drive multiple related product areas • Develop processes and approaches for tackling design problems and facilitate cross-functional teams • Frame problems and lead solutions for undefined problem spaces using a holistic product-experience perspective • Communicate design rationale through storytelling and build trust with partners and stakeholders • Communicate confidently at all organizational levels • Eliminate low-return activities and reprioritize work using impact and success metrics • Collaborate with cross-functional peers and stakeholders to ensure alignment and foster long-term relationships • Recruit, develop and sustain a high-performing team • Promote shared accountability, operational excellence, partnership and continuous improvement • Support employee engagement and uphold Thrivent’s purpose, promise, values, trust and reputation • Collaborate with cross-functional design, product, organizational, engineering and executive teams through management, presentations and partnership

🎯 Requirements

• Bachelor’s degree or equivalent experience in Interaction Design, UI/UX Design, Product Design, UX Research, Software Development or equivalent combination of education and experience • 8+ years of experience in a related field • At least 5 years of experience in user experience, interaction design, product design and research in a product development team • At least 3 years of managerial experience • Experience collaborating with Engineering, Product and Business owners to prioritize work and identify high-impact opportunities • Ability to motivate, inspire and organize a team of 5–8 designers and researchers • Ability to make team allocation, tradeoff and prioritization decisions • Excellent communication and persuasion skills • Understanding of product impact and success metrics • Ability to collaborate with cross-functional peers and drive organizational change • Experience in talent management, recruiting, hiring and professional development • Strategic mindset and ability to develop design problem-solving processes • Experience with design systems and agile practices within a product team model • Preferred: Strategic design thinking and ability to contribute to organizational design strategy • Preferred: Knowledge and experience in financial services, ideally wealth management

🏖️ Benefits

• Various bonuses, including annual or long-term incentives • Medical, dental, and vision insurance • Health savings account • Flexible spending account • 401k • Pension • Life and accidental death and dismemberment insurance • Disability insurance • Supplemental protection insurance • 20 days of Paid Time Off each year • Sick and Safe Time • 10 paid company holidays • Volunteer Time Off • Paid parental leave • Employee Assistance Program (EAP) • Well-being benefits