Manager, Operational Foundations

Job not on LinkedIn

🕒 September 2

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇵🇭 Philippines – Remote

💵 $130.1k - $168.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🏪 Marketplace

B2C • Marketplace • Home Services

Thumbtack is a platform that connects people with local professionals offering various services such as home improvement, repair, and cleaning. Users can search for specific services like house cleaning, handyman work, electrical and wiring repair, and more, getting access to trusted professionals with reviews and cost estimates. The platform is designed to make finding, hiring, and working with professionals simple and efficient, with the convenience of managing everything from one app. It serves millions of people across the U. S. , providing a wide range of services including landscaping, event planning, and more.

📋 Description

• Lead the team responsible for systems, processes, and support capabilities for launching and scaling partnerships • Manage a globally distributed team of three to four people across the U.S. and the Philippines • Own partner onboarding, integrations, partner finance, reporting, and internal tooling • Own the developer and partner onboarding experience from application through launch • Establish acceptance criteria, service levels, approval workflows, and performance measures • Track application-to-launch time, conversion, drop-off points, and time in stage • Identify onboarding bottlenecks and reduce time to integration • Oversee resolution of partner integration issues • Establish escalation paths with Product and Engineering for API issues, bugs, and feature gaps • Build knowledge bases and self-service troubleshooting resources • Report on ticket volume, resolution time, satisfaction, and recurring issue themes • Translate operational insights into roadmap input for Product and Engineering • Set the Business Development tooling and automation strategy • Improve use of Salesforce, Salesloft, ticketing systems, dashboards, API monitoring, and AI-enabled workflows • Manage and develop the Partner Operations team with accountability for SLA targets • Report to the Senior Manager of Partnership Operations

🎯 Requirements

• 5+ years of experience in partnership operations, developer operations, technical program management, business operations, revenue operations, or a related field • 2+ years of people-management experience • Experience designing and improving onboarding, implementation, or support processes, including workflows, service levels, ownership, and performance measures • Technical fluency with APIs, integrations, data flows, and business systems • Experience developing tooling and automation strategies across Salesforce, Salesloft, ticketing systems, reporting tools, or AI-enabled workflows • Strong analytical and program-management skills • Clear, influential communication skills and an owner mentality • Strong learning agility, bias for action, and low-ego approach to leadership and collaboration • Ability to work from an eligible location supported by Thumbtack, including locations across the United States, Ontario, British Columbia, or the Philippines • Must indicate whether employment visa sponsorship will be required

🏖️ Benefits

• Equal opportunity workplace • Reasonable accommodation for individuals with disabilities • Remote work arrangement • Total cash compensation includes base salary and variable pay, if applicable

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