Associate Manager, Care Coordination, Billing Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $61k - $76k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Tia is a healthcare provider offering comprehensive, compassionate care tailored specifically for women, available both in-person and virtually. With a focus on holistic and integrative health, Tia supports women through their entire health journey, providing services in primary care, gynecology, mental health, acupuncture, skin care, and more. The company emphasizes a patient-centered approach that empowers women, addressing both physical and mental health needs. Tia includes a team of specialized providers, such as OB/GYNs, nurse practitioners, and acupuncturists, and collaborates with top-tier health systems to extend care. The company is committed to providing personalized care solutions that consider the diverse socio-economic and cultural backgrounds of its patients, using an empathetic approach to enhance women's healthcare experiences.

📋 Description

• Manage Care Coordinators, Billing Care Coordinators, and offshore billing support, providing tailored coaching, training, and oversight • Support onboarding, performance management, professional development, and goal setting • Oversee care coordination and billing workflows, including task assignment, queues, workload distribution, SLAs, invoice/payment processes, and complex cases • Partner with RCM and co-management to maintain performance, audit work, balance resources, and align frontline operations with revenue cycle goals • Serve as the final escalation point for complex member care and billing issues • Conduct root-cause analysis to identify and prevent recurring problems • Oversee QA and peer-coaching processes to maintain service quality, accuracy, and compliance • Represent Care Coordination and Billing Operations in cross-functional initiatives • Partner with SMEs and RCM to improve workflows and identify automation opportunities • Use member satisfaction, turnaround time, and team performance data to guide coaching and process improvements • Lead frontline operational teams spanning Care Coordination and Revenue Operations

🎯 Requirements

• Minimum of 3 years of experience in healthcare operations, care coordination, or contact center management within a membership-based healthcare setting • Exceptional leadership skills with a track record of effectively managing teams, driving performance, and cultivating a positive work environment • Strong understanding of healthcare processes, medical terminology, and member engagement in a healthcare context • Proven billing and revenue cycle management experience and exposure • Outstanding verbal and written communication skills, with the ability to empathize and engage with members and teammates • Proficiency in contact center software, member relationship management (CRM) systems, and Google Workspace • Excellent problem-solving skills and ability to remain composed in high-pressure situations • Adherence to strict confidentiality standards and understanding of healthcare data privacy regulations such as HIPAA • Detail-oriented with strong organizational and multitasking abilities • Flexibility to adapt to changing priorities and business needs • Bachelor’s degree in Healthcare Administration, Business Management, or related field preferred (nice to have)

🏖️ Benefits

• Opportunity to help shape and scale a new model of women’s healthcare • Mission-driven environment focused on improving care for women across life stages • Collaborative, thoughtful team committed to patient and provider experience • Modern care model integrating clinical care, operations, technology, and innovation • Meaningful opportunity to help build scalable systems, workflows, and practices • Benefits in accordance with Tia’s benefit plans and eligibility requirements • Possible attendance at company and team off-sites