Client Development Director

🔥 14 hours ago

🌵 Arizona, California, +3 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote ⛷️ Utah – Remote

💵 $136k - $170k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Ticketmaster

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1976

🛍️ eCommerce

⚽ Sports

eCommerce • Entertainment • Sports

Ticketmaster is a leading ticketing platform that facilitates the sale of tickets for concerts, sports events, theater performances, and other live entertainment. The platform offers a user-friendly experience for purchasing tickets, as well as managing events and finding popular shows and games. Ticketmaster serves as the official ticket marketplace for many major sports leagues and artist events, making it a key player in the live entertainment industry.

📋 Description

• Operate as the voice of the customer internally by working with Ticketmaster business leaders to provide client experiences and outcomes • Direct and collaborate on an account management blueprint to maximize revenue and renewals • Develop and implement upselling strategies for existing clients; track, monitor, and adjust plans • Develop, share, and implement best practices for assigned market segments • Forecast clients’ ticket and revenue contribution through client-level business plans, account strategy, profitability analysis, and program projections • Complete ad hoc sales operations support • Monitor support-team service levels to ensure SLAs are met • Coach and collaborate with client support, marketing, and account management teams • Retain assigned clients and maximize margin levels through renewal engagement • Collaborate cross-functionally to maximize client satisfaction scores • Identify new business opportunities and direct client acquisition against annual sales goals • Conduct strategic account reviews and identify products and pricing aligned with client needs • Develop relationships with key system and product users and provide product feedback • Identify opportunities for new products and enhancements • Address client concerns and ensure timely issue resolution • Deliver market analysis, competitor assessment, and market intelligence • Maintain accurate contact and account details in Salesforce • Monitor competitors and potential collaborators to identify opportunities and threats • Coordinate responses to RFPs • Retain accounts through relationships with key decision-makers and users • Drive TM1 Marketing product adoption and manage local nuances • Travel 35%-50%

🎯 Requirements

• Minimum 10-12 years’ experience in the live entertainment industry with a strong focus on account management and account development • BA/BS or College diploma in Business, Marketing or related field and/or equivalent work-related experience • Experience with live event ticketing or real-time inventory management systems preferred • Strong presentation and project management skills • Proven track record of exceeding sales targets • Experience leading change in a complex matrix-oriented organization with strong emphasis on team development • High level knowledge of digital media and industry trends • Strong competence in Microsoft Word, Excel, and PowerPoint • Experience in the live entertainment industry, especially with a major league sports team and major market venue is highly desirable • AI skills and understanding highly desirable • Strong understanding of technology-enabled products, software platforms, APIs, integrations and data-driven solutions for complex consultative sales cycles • Experience creating and delivering client presentations • Analytical and strategic thinking • Excellent customer service, communication, and consulting skills • 35%-50% travel required

🏖️ Benefits

• Medical, vision, dental and mental health benefits for you and your family • Health care concierge • Flexible Spending Accounts (FSA) or Health Savings Accounts (HSA) • Free concert tickets • Generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match • Stock reimbursement program • New parent programs including caregiver leave and baby bonuses • Fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live • Tuition reimbursement • Student loan repayment • Volunteer time off • Crowdfunding match • Flexible work-from-home locations • Equal employment opportunity and reasonable accommodations • Potential use of AI-supported application screening and assessment with human review