Implementation Lead – Clinical Trial Operations

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏥 Clinical Operations

👻 Ghost score 15%

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Tilda Research

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

💰 Series unknown on 2021-03

Healthcare • Artificial Intelligence • SaaS

Tilda Research is an AI-native clinical trials platform that provides “AI teammates” which work alongside sponsors, CROs, and research sites to automate and accelerate clinical operations. Their platform integrates with existing tools and processes to centralize real-time monitoring, improve data quality, simplify site selection and activation, automate workflows (project management, monitoring, data management, finance and site coordination), and maintain regulatory readiness (SOC 2, HIPAA). Tilda positions its product as a way to reduce study timelines and site burden while improving protocol compliance, enrollment visibility, and financial predictability.

📋 Description

• Own customer implementations from discovery and requirements gathering through configuration, testing, go-live, and adoption • Lead implementation and workflow-discovery sessions with clinical research customers • Understand customer study operations, systems, pain points, and operational requirements • Develop implementation plans, workflows, milestones, dependencies, and launch criteria • Coordinate implementation activities across customer stakeholders and internal Tilda teams • Identify implementation risks and drive issues toward resolution • Ensure customers are operationally ready to use Tilda successfully • Translate clinical trial workflows and business requirements into product configurations and technical requirements • Partner with customers to redesign inefficient or manual processes • Document requirements, use cases, workflows, configuration decisions, and product gaps • Translate clinical requirements for Product and Engineering teams and bridge clinical and technical communication • Oversee platform configuration, data setup, user setup, permissions, and study-specific requirements • Coordinate and execute User Acceptance Testing and implementation validation • Troubleshoot and resolve product issues, workflow gaps, and configuration problems with Product and Engineering • Support customers through go-live and early production adoption • Provide clinical trial operations expertise across Sponsors, CROs, Sites, Investigators, and Study Teams • Apply knowledge of study startup, conduct, monitoring, data collection, quality, closeout, and GCP requirements • Bring customer and clinical operations perspectives to Product and Engineering • Identify recurring requirements for standardized product capabilities and opportunities for automation and AI • Support testing and validation of new product capabilities • Train clinical and operational users on Tilda workflows • Conduct implementation workshops, workflow reviews, and customer training sessions • Develop implementation documentation and best practices • Support transition from legacy processes to Tilda • Partner with Customer Success after go-live to ensure adoption and value realization

🎯 Requirements

• 5-10 years of experience in Clinical Trial Operations, Clinical Project Management, Clinical Research, or related clinical trial functions • Experience working within a CRO, pharmaceutical/biotechnology company, or clinical research organization • Strong understanding of clinical trial operations and study lifecycle workflows • Experience managing clinical projects, studies, operational workstreams, or cross-functional clinical initiatives • 2+ years of experience working with and implementing clinical trial technology, SaaS platforms, or clinical software products — REQUIRED • Ability to translate clinical/business requirements into system workflows, product requirements, or configurations • Experience partnering with Product, Engineering, Technology, or software implementation teams • Strong project-management and organizational skills • Strong customer-facing and stakeholder-management capabilities • Ability to communicate effectively with clinical/operational stakeholders and technical/product teams • Strong problem-solving skills and a technology-oriented mindset • Preferred experience with Medidata, Veeva, Oracle Clinical, IQVIA clinical technologies, Florence Healthcare, Signant Health, Clario, TrialKit, or similar clinical trial SaaS platforms