Risk Operations Transformation Lead

Job not on LinkedIn

🔥 19 minutes ago

🇺🇸 United States – Remote

💵 $100k - $115k / year

⏰ Full Time

🟠 Senior

🎲 Risk

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tilt (formerly Empower)

WebsiteLinkedInAll Job Openings

201 - 500 employees

💳 Fintech

👥 B2C

💸 Finance

Fintech • B2C • Finance

Tilt is a financial technology company that provides cash advance, lines of credit, and credit card services aimed at empowering customers financially. With an emphasis on accessibility, Tilt offers flexible repayment plans and eligibility irrespective of a customer's credit history, enabling individuals to qualify based on their real-time financial habits. The platform is user-friendly, boasting positive customer experiences and a high rating, making it a convenient option for those seeking to manage their finances and build credit effectively.

📋 Description

• Serve as the Risk Operations business owner for AI Enabled Operations • Prioritize automation opportunities by volume, complexity, customer impact and operational risk • Define requirements, decision logic, controls and success measures for Risk automation • Partner with Product and Engineering through design, testing and launch • Monitor automation adoption, accuracy, quality, risk outcomes and savings after launch • Lead improvements when automation results fall short • Lead transformation programs simplifying Risk Operations processes, workflows, roles and handoffs • Identify work suitable for better tooling, self-service capabilities, BPO partners or automation • Define tooling improvements with Product and Engineering • Work with Shared Services and Vendor Management on documentation, training, quality controls, escalation paths and post-launch monitoring • Define metrics for performance, capacity, quality and risk trends • Use metrics to identify root causes and prioritize improvements • Keep processes, tools and automation aligned with Compliance, Fraud Strategy and policy requirements • Build a prioritized program portfolio and deliver measurable improvements in the first 90 to 180 days

🎯 Requirements

• 5+ years of experience in Risk Operations, Fraud Operations, Disputes, Credit Risk, Trust and Safety, Compliance Operations, operations strategy, program management or a related field • Track record leading operational improvement or transformation programs from problem definition through measurement • Strong understanding of operational queues, investigations, reviews and escalations • Strong analytical skills using operational data to identify trends, diagnose root causes and make recommendations • Ability to turn ambiguous problems into clear plans, requirements and measurable results while managing multiple complex initiatives • Ability to influence stakeholders and drive decisions without direct authority • Clear written and verbal communication with frontline teams, technical partners and senior leadership • Sound judgment on operational risk, controls, prioritization and escalation • Experience in fintech, payments, banking or another highly regulated environment • Preferred but not required: BPO or distributed-team transitions; change-management experience; writing product or business requirements; SQL and Looker, Tableau or Databricks; familiarity with capacity models, SLA and quality measures, and Reg E, Reg Z and UDAAP

🏖️ Benefits

• Equity • Work-from-home office reimbursement • Flexible health plans at every premium level • Substantial health-plan subsidies • Direct exposure to leadership team • Paid global onsites twice yearly • Growth opportunities based on contributions • Remote-first work arrangement