Quality Assurance Coordinator

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TimelyCare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

🏥 Healthcare

📚 Education

🧘 Wellness

💰 $60M Series B - TimelyCare on 2021-01

Healthcare • Education • Wellness

TimelyCare is a virtual health and well-being provider focused on higher education institutions. It delivers 24/7 mental health and medical services — including counseling, psychiatry, crisis support, digital self-care tools, peer communities, and health and success coaching — via phone and video to students, faculty, and staff across colleges and universities. The platform emphasizes care coordination, a diverse qualified provider network, LMS/EHR integrations, and outcomes-driven support to improve student retention, academic success, and campus wellness.

📋 Description

• Own the maintenance, organization, review cycle, and development of TimelyCare policies, procedures, practice guidelines, and related QA documentation. • Track policy review timelines, outstanding revisions, approvals, and version control to support continuous readiness. • Works with the training department to create and implement training material as needed to aid in educating employees and providers on policies, procedures, and practice guidelines. • Communicates and presents information effectively to groups and/or individuals with all levels of staff and leadership. • Collects and manages data essential for measuring improvement. • Prepares committee background materials, agendas, memos, minutes, and reports for the Quality Assurance / Quality Improvement Committee as directed. • Provides feedback and support for each service line to assist in maintaining a state of continuous readiness for visits/surveys/investigations conducted by external agencies (e.g. URAC, NCQA, etc.). • Performs assessments of quality related issues and risks. • Support root cause analysis efforts and help monitor action plans related to quality events, complaints, incidents, or identified gaps. • Participates in internal and external audits and inspections. • Partners with management teams to align compliance with the company's objectives. • Acts as a role model for excellence in care and shows a high degree of professionalism. • Participates in multidisciplinary project activities. • Attends and participates in meetings with management staff as requested. • Assists the QA Program Manager in preparing for regulatory surveys by instructing staff on matters of compliance and licensure, and immediately correcting problems noted by surveyors. • Assists QA Program Manager in preparing and documenting actions related to the Quality Assurance / Quality Improvement Committee.

🎯 Requirements

• Minimum 2 years of experience in healthcare quality assurance, quality improvement, risk management, policy and program development, regulatory compliance, healthcare operations or a related field required. • Bachelor's degree in Healthcare Administration, Nursing, Public Health, Social Work, Counseling, Business Administration, or a related healthcare field required. • Active clinical license, such as RN, LCSW, LPC, LMFT, or similar, preferred but not required. • Knowledge of URAC, NCQA, The Joint Commission, CMS, HIPAA, or other healthcare accreditation and regulatory standards preferred. • Experience and proficiency in G-Suite, PDFs, Word, Excel, and PowerPoint; proficient in creating forms and documents. • Skilled in creating summary spreadsheets, documents, and presentations. • Healthcare customer service experience preferred.

🏖️ Benefits

• Paid Company Holidays + No work on your birthday! • Flexible PTO + Volunteer Time Off (VTO) as an organization to give back to the community • Variable bonus eligibility on a quarterly basis • Company-sponsored Health Insurance (Medical, Dental, Vision) + Pet Insurance • Company-paid group Life Insurance + Company-paid Short Term Disability • Concierge benefit support services • 401(k) with employer match • Free access to TimelyCare virtual medical and mental health support • Mission-Driven Purpose with a Supportive Team Culture