Senior Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $150k - $170k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tines

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Tines is a leading automation platform that empowers security teams and IT professionals to create, run, and monitor workflows in real-time. With a focus on AI-powered automation, Tines connects with a wide range of products and APIs to streamline processes and enhance productivity across various teams, including security, IT, infrastructure, and engineering. It provides tools for building apps and self-service portals, enabling organizations to integrate systems, manage risk, automate incident responses, and drive operational efficiencies. Built for enterprise-grade transparency and compliance, Tines fuels smarter, more secure work environments with ease of use and rapid deployment.

📋 Description

• Drive strategic success planning and engagement across an assigned set of Tines’ enterprise accounts • Foster champions and support customers across onboarding, ongoing adoption, expansion, and renewal • Develop understanding of customers’ teams, processes, tools, Tines usage, strategic initiatives, and executive priorities • Orchestrate customer and internal teams, including Customer Success Engineers, Sales, Product, and CS Leadership • Develop Success Plans and automation plans/roadmaps • Partner with Sales teams to deliver customer Executive Business Reviews and QBRs • Expand automation usage beyond security teams into IT, HR, Product/Engineering, and Operations • Become a trusted advisor and Tines product subject matter expert • Build customer advocacy and provide feedback to Product and Engineering teams • Align stakeholders and deliver value throughout the customer journey • Orchestrate onboarding experiences and ensure use cases are delivered on schedule • Review account dashboards, metrics, log-ins, and use cases to assess customer health • Identify customer issues and recommend process improvements through automation • Coordinate onboarding and business reviews to align priorities and identify expansion opportunities • Build success and account plans and present outcomes to VP/C-suite stakeholders • Identify customer risks and develop risk mitigation plans • Develop renewal plans and communicate Tines’ value and strategic recommendations • Translate technical customer needs to internal technical teams and provide product feedback

🎯 Requirements

• 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other) • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners • Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership • Applicants must be authorized to work for any employer in the U.S. • Tines is unable to sponsor or take over sponsorship of an employment Visa at this time