IT Service Management Manager

🕒 April 24

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New York University Tisch School of the Arts

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

📱 Media

Education • Media • Arts

New York University Tisch School of the Arts is a renowned institution dedicated to the education and development of artists in various creative disciplines. It offers undergraduate and graduate programs in fields such as film, television, performing arts, and interactive media. Tisch provides a dynamic and supportive environment for students to cultivate their artistic skills, engage in innovative research, and explore new mediums while drawing inspiration from the vibrant arts culture in New York City and beyond.

📋 Description

• Establish, promote, maintain, and optimize IT service management processes/controls to deliver NYU IT’s services to meet business objectives efficiently, effectively, and reliably. • Serve as a subject matter expert on service matters for internal project teams. • Participate in the design and implementation of IT services. • Manage and optimize existing ITSM processes such as service catalog management, data certification, ITSM maturity assessment, configuration management, problem management, service asset and change management, and service level management. • Adapt additional ITSM processes to NYU IT as necessary as the organization matures such as continual improvement, service review, service asset, and configuration management. • Build and maintain strong relationships with internal stakeholders across various schools and units.

🎯 Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field. • 5+ years of combined IT industry experience in service management. • Experience with the application of ITIL lifecycle best practices to change, incident, and problem management process development and service design. • Proven experience in implementing and managing ITIL-based processes and frameworks. • Strong technical background with experience in IT infrastructure, networking, and systems administration. • Experience with IT service management in a higher education IT environment. • Familiarity with business analyst and project management methodologies and processes, preferably in an IT and/or higher education environment. • Experience presenting for medium to large groups, for both technical and non-technical audiences, and for all levels up to and including senior management.

🏖️ Benefits

• NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. • Learn more at nyu.edu/nyugreen. • NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis.