Senior IT Service Management Manager

Job not on LinkedIn

🕒 June 27

🏢🏡 New York City – Hybrid

💵 $130k - $150k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New York University Tisch School of the Arts

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

📱 Media

Education • Media • Arts

New York University Tisch School of the Arts is a renowned institution dedicated to the education and development of artists in various creative disciplines. It offers undergraduate and graduate programs in fields such as film, television, performing arts, and interactive media. Tisch provides a dynamic and supportive environment for students to cultivate their artistic skills, engage in innovative research, and explore new mediums while drawing inspiration from the vibrant arts culture in New York City and beyond.

📋 Description

• Establish, promote, maintain, and optimize IT service management processes/controls to deliver NYU IT’s services. • Serve as a subject matter expert on service matters for internal project teams. • Participate in the design and implementation of IT services. • Manage and optimize existing ITSM processes such as service catalog management, data certification, ITSM maturity assessment, configuration management, problem management, service asset and change management, and service level management. • Adapt additional ITSM processes to NYU IT as necessary as the organization matures. • Build and maintain strong relationships with internal stakeholders across various schools and units.

🎯 Requirements

• Bachelor's Degree in Information Technology, Computer Science, or a related field. • 5+ years of combined IT industry experience in service management. • Experience with the application of ITIL lifecycle best practices to change, incident, and problem management process development and service design. • Proven experience in implementing and managing ITIL-based processes and frameworks. • Strong technical background with experience in IT infrastructure, networking, and systems administration. • Experience with IT service management in a higher education IT environment. • Familiarity with business analyst and project management methodologies and processes, preferably in an IT and/or higher education environment. • Experience presenting for medium to large groups, for both technical and non-technical audiences, and for all levels up to and including senior management. • Demonstrated ability to develop service and operational level agreements. • Excellent verbal and written communication skills; ability to convey information in a clear and concise manner. • Demonstrated fluency in using ServiceNow for service catalog, CMDB, change, incident, problem, knowledge management, and/or metrics reporting. • Excellent leadership and team management skills. • Strong analytical and problem-solving abilities. • Proficiency in ITSM tools and software (e.g., ServiceNow).

🏖️ Benefits

• NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040.