Customer Service Representative, Bilingual

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Titan Technologies

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

💼 Consulting

🎖️ Defense

📦 Logistics

Consulting • Defense • Logistics

Titan Technologies is a government-focused IT services and solutions company that provides managed IT services, AI/ML analytics and data management, systems integration and engineering, and contact center solutions. The firm supports federal and state customers—including defense and intelligence agencies—through government contract vehicles and strategic partnerships, delivering modernization (e. g. , ServiceNow), disaster recovery support, and enterprise IT operations. Titan emphasizes customer success, collaborative relationships, and tailored solutions to modernize legacy systems and implement AI-enabled capabilities.

📋 Description

• Resolve high volumes of calls and tickets using prepared scripts and an extensive knowledge library • Gather and verify applicant data • Document every interaction with high detail • Maintain a courteous demeanor with teammates and callers, including customers in crisis or difficult situations • Support a high-volume, fast-paced call center environment for a federal government customer • Field highly sensitive calls from citizens impacted by a national disaster

🎯 Requirements

• US Citizenship • Ability to pass Federal government suitability screenings to obtain a Personal Identity Verification (PIV) card • High School Diploma/GED • At least customer service experience (minimum duration not specified) • Proficiency in both verbal and written communication in Spanish/English or Creole/English for bilingual roles • Advanced proficiency in Microsoft Windows, Microsoft Outlook, and Google Chrome • Ability to successfully pass a level 2 government background investigation and drug screen • Dedicated, distraction-free home office environment • Reliable high-speed cable or fiber internet service; satellite, cellular, and DSL are prohibited • Proof of ISP service levels before hiring • Ability to work a 40-hour week, Monday–Friday, with 8-hour shifts between 8:00 AM and 8:00 PM Central time

🏖️ Benefits

• Titan will provide training • Remote work arrangement • Continuing education environment