IT Support Lead – Global

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟠 Senior

💻 IT Support

👻 Ghost score 12%

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TJM Labs

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

🤖 Artificial Intelligence

☁️ SaaS

Healthcare • Artificial Intelligence • SaaS

TJM Labs is a healthcare technology company that builds AI-powered automation for pharmacy operations. Their products (TJM Bot, TJM Retail Bot, VoiceAI, Provider Portal, Pharmesol) automate prescription intake, data entry, refill management, benefit investigation, patient communication and other repetitive pharmacy tasks for compounding, specialty, long-term care, retail/independent and Canadian pharmacies. Built by pharmacists and engineers, their HIPAA-compliant bots integrate with existing pharmacy management systems (no API or system replacement required) and are marketed as an embedded, supported automation platform that reduces errors, saves payroll costs, and scales pharmacy operations without adding headcount. The company highlights customer metrics (450+ pharmacies live, 500K+ tasks automated daily) and positions itself as a B2B SaaS provider of AI automation for pharmacy workflows.

📋 Description

• Set up and maintain customer machines, both physical and virtual, for bot deployments • Own 24/7 monitoring and uptime for the machines bots run on, and set up on-call coverage • Take customer calls to explain the IT setup and requirements across all divisions • Manage and grow the IT team over time • Build and run IT support for the machines and infrastructure supporting bots at customer pharmacies • Own machine setup, monitoring and uptime while expanding the IT team as the company grows • Work within the Customer Success team with support from the engineering infrastructure team

🎯 Requirements

• 3+ years in IT, systems administration or infrastructure, including 1+ years leading a team or function • Hands-on experience setting up and supporting Windows machines, both physical and virtual (VMs or remote desktops) • Experience with remote access, credentials and authentication, including VPN, MFA and access management • Experience monitoring systems and running uptime for production workloads, ideally with 24/7 coverage • Comfortable on customer calls: you can explain technical requirements clearly to non-technical staff • Strong ownership and a bias toward documenting and automating repeat work • Fluent English and comfortable working remotely with overlap with US hours • Experience in pharmacy or healthcare IT, including HIPAA-aware environments • Experience with endpoint management and monitoring tools (such as Intune, Jamf, Datadog or similar) • Experience building an IT function from scratch at a growing company

🏖️ Benefits

• Fully remote work environment. • Competitive compensation. • Meaningful projects with direct business impact. • High ownership and autonomy. • Opportunity to work with AI-driven technologies and modern development tools. • A collaborative team focused on solving real problems for healthcare customers.

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