Principal Implementation Manager, Connectivity

Job not on LinkedIn

🔥 7 minutes ago

🌪️ Kansas, Wisconsin – Remote

🌪️ Kansas – Remote 🧀 Wisconsin – Remote

💵 $115.7k - $208.7k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

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T-Mobile

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

📡 Telecommunications

Telecommunications

T-Mobile is a leading wireless network operator in the United States known for its 'Un-carrier' approach, which focuses on customer-centric mobile services and flexible plans. The company is committed to providing excellent employee benefits, including health insurance, parental leave, and ongoing education support, to create a vibrant work culture. T-Mobile offers a variety of career paths in areas such as business sales, technology, and customer experience. They prioritize creating extraordinary experiences for both their employees and customers and are continuously innovating to lead in connected living. T-Mobile is also actively engaged in expanding its 5G network coverage to provide faster and more reliable mobile services.

📋 Description

• Demonstrate mastery of Solutions connectivity implementation to ensure effective customer and account onboarding • Mentor Implementation Manager, Connectivity and Senior Implementation Manager, Connectivity employees • Provide peer and cross-functional instruction on systems and ordering tools • Supply knowledge and feedback on ordering processes for improvement, development, and enhancements Business Validation Testing • Serve as Strategic Initiative CSI Lead for programs including Private APN, Ready to Deploy, SuperBroadband, and Edge Control • Step in for the team's Senior Manager during their absence • Conduct white-glove technical onboarding sessions with customers • Assist or facilitate Connectivity Consultation with T-Mobile Fix Teams • Serve as CSI Lead for Control Center accounts/customers and respond to requests such as SIM fulfillment and billing • Supply complex customer business and technical requirements • Recommend solutions and develop custom implementation plans • Assist with platform demo sessions with sales teams and customers • Engage with Sales on highly complex opportunities • Maintain Subject Matter Expert-level knowledge on supported products • Participate in team Circle Ups, Deep Dives, and trainings • Serve as IoT Sector Lead • Partner with Product and Engineering teams on development initiatives • Drive requirements and customer/vendor feedback for enhancements • Provide project management • Mentor Spec, Associate, and IE positions • Develop training

🎯 Requirements

• Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent (Required) • Acceptable areas of study include Computer Science, IT, Engineering or related field (Preferred) • 7-10 years Telecommunications, Project Management, Corporate/Customer Facing Presentations, Systems/Platforms Logistics (Preferred) • 5G Wireless Networks (Required) • Customer Satisfaction (Required) • Implementation Management (Required) • Internet of Things (IoT) (Required) • IoT Core (Required) • Network Connectivity (Required) • Peer Development (Required) • Product Demonstrations (Required) • Product Knowledge (Required) • Technical Presentations (Required) • Completed at least two relevant certifications (Preferred) • At least 18 years of age • Legally authorized to work in the United States • Travel required • Not a DOT-regulated position • Not a safety-sensitive position

🏖️ Benefits

• Annual stock grant • Employee stock purchase plan • 401(k) • Free, year-round money coaches • Medical, dental and vision insurance • Flexible spending account • Paid time off • Up to 12 paid holidays • Paid parental and family leave • Family building benefits • Back-up care • Enhanced family support • Childcare subsidy • Tuition assistance • College coaching • Short- and long-term disability • Voluntary AD&D coverage • Voluntary accident coverage • Voluntary life insurance • Voluntary disability insurance • Voluntary long-term care insurance • Mobile service and home internet discounts • Pet insurance • Commuter and transit programs • Career growth opportunities