Principal Service Delivery Readiness Manager

🕒 October 13

🏄 California, Kansas, +3 more states – Remote

🏄 California – Remote 🌪️ Kansas – Remote 🗽 New York – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $100.6k - $181.6k / year

⏰ Full Time

🔴 Lead

👔 Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

T-Mobile

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

📡 Telecommunications

Telecommunications

T-Mobile is a leading wireless network operator in the United States known for its 'Un-carrier' approach, which focuses on customer-centric mobile services and flexible plans. The company is committed to providing excellent employee benefits, including health insurance, parental leave, and ongoing education support, to create a vibrant work culture. T-Mobile offers a variety of career paths in areas such as business sales, technology, and customer experience. They prioritize creating extraordinary experiences for both their employees and customers and are continuously innovating to lead in connected living. T-Mobile is also actively engaged in expanding its 5G network coverage to provide faster and more reliable mobile services.

📋 Description

• Ensure complex B2B customer engagements are delivery-ready before execution • Validate customer readiness and resolve dependencies prior to execution • Prevent high-risk and unready work from entering execution by enforcing readiness standards • Shape executable commitments during late-stage sales and Day-0 planning • Identify and mitigate financial and service-continuity risks before service delivery begins • Provide authoritative guidance to senior executives and cross-functional stakeholders • Drive end-to-end delivery and accountability across internal teams, customers, and partners • Establish standards and monitor readiness compliance • Continuously improve readiness processes, standards, and tools • Safeguard revenue, service stability, and long-term customer outcomes

🎯 Requirements

• Bachelor's Degree in Business Administration, Project Management, or Related Field (Required) • More than 10 years managing complex B2B service delivery readiness, technical program management, or program management for large-scale technology, telecom, or media organizations (Required) • 4-7 years leading cross-functional teams and driving accountability across internal stakeholders, customers, and partners (Required) • 4-7 years presenting complex risk, governance, and operational topics to senior executives (Required) • Problem-solving ability for complex delivery readiness issues, dependencies, and risks • Strong written and verbal communication skills • Project management expertise in late-stage sales and Day-0 planning • Ability to build and maintain cross-functional relationships • Strategic thinking and readiness standards enforcement • Negotiation and stakeholder influence ability • Analytics proficiency • Meticulous attention to detail • Knowledge of wireless technologies and telecommunications industry standards • Executive communications and presentation ability • Experience using AI to solve complex problems, create POCs, improve tooling workflows and experiences, and enhance output quality • At least 18 years of age • Legally authorized to work in the United States • Willingness to travel 15-20%

🏖️ Benefits

• Competitive base salary and compensation package • Annual stock grant • Employee stock purchase plan • 401(k) • Free, year-round money coaches • Annual bonus or periodic sales incentive or bonus, based on role • Medical, dental and vision insurance • Flexible spending account • Paid time off • Up to 12 paid holidays • Paid parental and family leave • Family building benefits • Back-up care • Enhanced family support • Childcare subsidy • Tuition assistance • College coaching • Short- and long-term disability • Voluntary AD&D coverage • Voluntary accident coverage • Voluntary life insurance • Voluntary disability insurance • Voluntary long-term care insurance • Mobile service and home internet discounts • Pet insurance • Commuter and transit programs • Career growth and development opportunities