Senior Manager, D2C Sales

🔥 12 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $82.3k - $148.3k / year

⏰ Full Time

🟠 Senior

🤑 Sales

👻 Ghost score 0%

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T-Mobile

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1994

📡 Telecommunications

Telecommunications

T-Mobile is a leading wireless network operator in the United States known for its 'Un-carrier' approach, which focuses on customer-centric mobile services and flexible plans. The company is committed to providing excellent employee benefits, including health insurance, parental leave, and ongoing education support, to create a vibrant work culture. T-Mobile offers a variety of career paths in areas such as business sales, technology, and customer experience. They prioritize creating extraordinary experiences for both their employees and customers and are continuously innovating to lead in connected living. T-Mobile is also actively engaged in expanding its 5G network coverage to provide faster and more reliable mobile services.

📋 Description

• Lead the Direct to Consumer team at T-Mobile • Strategically plan and lead execution of the D2C mission • Recruit, train and engage a high-performing D2C sales team • Coach team members and third-party vendors to enhance performance • Develop and implement strategies to achieve sales targets and grow market share • Analyze market trends and competitive intelligence to identify opportunities • Manage the sales budget and allocate resources to maximize ROI • Collaborate with local sales channels to align initiatives with business goals • Facilitate ongoing training on products and trends • Implement sales models with third-party vendors to ensure exceptional customer experience • Work with T-Mobile Care teams to leverage digital assets for service and sales opportunities • Cultivate customer and community relationships through proactive communication • Oversee initiatives focused on long-term customer value, loyalty and Broadband sales growth • Address sales-process and post-sale-support pain points cross-functionally • Hold third-party vendors accountable to contractual standards • Set team performance goals and continuously monitor and coach against them • Prepare reports on sales performance, market trends and customer feedback • Analyze multiple data sources to drive decisions and improve sales strategy • Perform departmental and cross-functional projects and other assigned duties

🎯 Requirements

• High School Diploma/GED (Required) • 4-7 years proven track record of leading high-performing sales teams and driving revenue growth, with preferred experience in recurring revenue businesses operating in multi-channels and valuing customer experience (Required) • 2-4 years direct and indirect management experience (Preferred) • Proven ability to develop and execute sales plans while adhering to company policies (Required) • Articulate verbal and written communicator capable of inspiring the targeted audience (Required) • Strong track record of developing direct reports (Required) • Highly skilled at establishing and growing relationships with internal stakeholders and external vendors (Required) • Ability to analyze critical factors and variables to influence long-term business success (Required) • Change management capability and ability to inspire others to embrace new concepts, ideas and initiatives (Required) • Data analytics proficiency (Preferred) • Program management capability (Preferred) • At least 18 years of age • Legally authorized to work in the United States • Willingness to travel • DOT-regulated position requirements • Safety-sensitive position requirements

🏖️ Benefits

• Competitive base salary and compensation package • Annual stock grant • Employee stock purchase plan • 401(k) • Free, year-round money coaches • Monthly or quarterly sales incentives for eligible employees in regular, non-temporary Retail and Business Sales roles • Medical, dental and vision insurance • Flexible spending account • Paid time off • Up to 12 paid holidays • Paid parental and family leave • Family building benefits • Back-up care • Enhanced family support • Childcare subsidy • Tuition assistance • College coaching • Short- and long-term disability • Voluntary AD&D coverage • Voluntary accident coverage • Voluntary life insurance • Voluntary disability insurance • Voluntary long-term care insurance • Mobile service and home internet discounts • Pet insurance • Commuter and transit programs • Career growth opportunities