Key Relationship Manager

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TMP The Mortgage People

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2005

💸 Finance

👥 B2C

Finance • B2C

TMP The Mortgage People is a UK-based mortgage brokerage and advisory firm that helps homebuyers and homeowners with mortgage advice, affordability assessments, shared ownership purchases, and remortgaging. They offer online affordability calculators, phone and full assessments, and work with housing associations and lenders to support affordable housing transactions. TMP emphasizes a human, customer-focused service, is FCA-regulated through appointed representatives, and provides guidance and protection products while promoting sustainability and community charity work.

📋 Description

• Represent TMP in RP meetings, acting as the pod’s key liaison for partner communication and case escalation • Support CAMs and CORDs with lead activity, assisting with overflow, advising on best practice, and ensuring fast, effective responses • Oversee the pod’s sign-off process, ensuring that deadlines and SLA expectations are consistently met • Coordinate communications between CAMs, CORDs and Consultants, reducing silos and enabling fluid case movement through each stage • Assist with tricky or complex cases, taking ownership where needed and delivering top-tier outcomes • Help train and guide new team members, across all departments • Champion service quality, identify operational blockages early, and implement solutions collaboratively • Act as a cultural role model, bringing TMP’s values into every interaction and raising the bar for how we work as a pod

🎯 Requirements

• A proactive communicator with excellent problem-solving skills • Experience in CAM or CORD roles, with a deep understanding of our workflows • A collaborative mindset and the ability to influence across teams • A passion for excellent service and customer outcomes • Calm under pressure, with the confidence to represent TMP externally • A champion of TMP’s values: Amazingly Helpful, Collaborative, and Accountable

🏖️ Benefits

• The opportunity to shape how our pods function and how we deliver excellence • Visibility across all teams and a leadership position within your pod • A varied and meaningful role where no two days are the same • Direct involvement in TMP 2.0, with the chance to help shape the future of our business