Contractor Management Specialist

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🔥 12 minutes ago

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Travel Nurse Across America

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1999

🎯 Recruiter

👥 B2C

Recruitment • B2C

Travel Nurse Across America is a travel healthcare staffing agency that places registered nurses and allied health professionals in short-term assignments across the United States. The company provides end-to-end support for travelers, including dedicated recruiters, housing assistance, licensure fee coverage, weekly pay, 401(k) with matching, paid sick leave, mental wellness and EAP resources, and continuing education. TNAA also offers a traveler app, referral bonuses, and clinical/quality leadership to help clinicians succeed on assignments while serving healthcare facilities nationwide.

📋 Description

• Partner with healthcare professionals during their assignments to deliver exceptional service • Build strong, lasting relationships with healthcare professionals throughout their assignments • Serve as the primary point of contact for contractor questions, concerns, and support needs • Conduct proactive check-in calls to ensure a positive contractor experience • Coordinate onboarding activities and assist with assignment transitions • Extend offers and guide contractors through pre-start processes • Collaborate with Account Management, Recruiting, Credentialing, Payroll, and other internal partners to resolve issues quickly • Accurately document contractor interactions and follow-up activities within the ATS/CRM • Identify opportunities to improve contractor satisfaction and retention • Maintain a high level of professionalism, empathy, and responsiveness in every interaction • Meet established productivity, quality, and customer experience expectations

🎯 Requirements

• High school diploma or equivalent • Minimum of one year of customer service or relationship management experience • Strong verbal and written communication skills • Experience supporting healthcare professionals, staffing, recruiting, or account management (preferred) • Experience working within an Applicant Tracking System (ATS) or CRM (preferred) • Experience in a metrics-driven or service-oriented environment (preferred)

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 401(k) with company match • Paid time off and holidays • Career growth and development opportunities • Collaborative and supportive team environment • Remote work flexibility