Principal Product Designer, Onboarding

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $149k - $304k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Define how restaurants begin and deepen their relationship with Toast across setup flows, business context configuration, feature adoption, and early product exploration • Simplify and reshape restaurant onboarding so the journey is intentional and cohesive • Establish the pattern language for onboarding to new products and features across Toast teams • Drive adoption of onboarding patterns across R&D, product, and engineering • Partner with onboarding, customer success, support, and go-to-market teams • Balance self-service, AI-guided experiences, and human support • Set design direction hands-on through Figma, prototypes, critique, and influence • Build conviction and relationships to drive adoption of defined patterns • Conduct user research, usability testing, and analyze onboarding metrics and customer feedback

🎯 Requirements

• Experience shipping end-to-end onboarding or product adoption experiences, setup flows, guided workflows, feature tours, or progressive disclosure patterns • Ability to design cohesive experiences across multiple surfaces and interaction modes • Experience designing AI-guided experiences, including guided workflows, intelligent suggestions, or contextual assistance • Strong visual design skills demonstrated through a real portfolio • Ability to prototype interactions and specify components in Figma • Principal-level organizational influence across product, engineering, and cross-functional leadership teams • Pragmatic product thinking focused on activation rates, time-to-value, feature discovery, and customer success outcomes • Experience conducting user research and usability testing and using onboarding metrics and customer feedback • Familiarity with Claude, V0, Replit, and similar AI design tools • Case studies demonstrating onboarding/product adoption design, multi-surface complexity, organizational influence, research/testing, and cohesive experiences

🏖️ Benefits

• Competitive compensation and benefits programs • Cash compensation, including overtime and bonus/commissions if eligible • Equity • Benefits supporting a healthy lifestyle • Flexibility to meet changing needs • AI tools provided across disciplines • Reasonable accommodations for persons with disabilities during the hiring process