Product Manager – Toast Ticketing

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $149k - $304k / year

⏰ Full Time

🟠 Senior

🔴 Lead

✅ Product Manager

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This company has sponsored H1B visas in the past.

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Own Toast Ticketing's roadmap and strategy from open beta through general availability and scale • Define where ticketing fits within Toast's guest platform and how it expands beyond restaurants • Run the weekly engineering build loop by framing problems, prioritizing shipments, and measuring results • Identify customer value and friction through calls, on-site visits, and live-event observation • Use customer feedback to prioritize the backlog and product direction • Lead commercialization with sales, onboarding, marketing, and leadership • Recommend pricing and packaging, enable sales representatives, and manage the funnel from activation to repeat seller • Maintain live customer health, including enablement, tax configuration edge cases, and payment issues • Own escalations until a support motion exists • Set and measure business goals for restaurants selling tickets, ticket sales, and fee revenue • Collaborate daily with engineers, a design partner, and go-to-market partners • Report to the Toast Tables product lead

🎯 Requirements

• 8+ years of product management experience, including owning a product or major product area and its results • Experience taking an early product from first customers to product-market fit and meaningful growth • Product decisions based directly on customer experience • Experience owning a revenue product end to end, including pricing conversations, GTM partnership, and executive communication • Ability to pull numbers, set goals up front, and use data to change direction • Regular use of AI tools, with ability to explain how they are used • Clear written and verbal communication for technical and non-technical audiences • Nice to have: experience with payments, commerce, ticketing, or marketplace products • Nice to have: restaurant or hospitality technology experience, or experience in another operationally complex industry • Nice to have: experience taking a zero-to-one product to market inside a larger company • Nice to have: experience pricing and packaging a new product • Nice to have: SQL or similar data tools, or prototyping in code

🏖️ Benefits

• Competitive compensation and benefits programs • Cash compensation, including overtime and bonus/commissions if eligible • Equity • Benefits supporting a healthy lifestyle • Flexibility to meet changing needs • Hybrid work model valuing individual needs • AI tools provided across disciplines • Reasonable accommodations for persons with disabilities

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