Senior Program Manager, Retail Strategy, Operations

🔥 0 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

💵 $181k - $290k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Lead and project-manage cross-functional initiatives across Care, Customer Success, and Product • Build operational programs from the ground up • Support Care Operations by improving escalation workflows • Partner with the Customer Success team on account health monitoring • Support Product and Engineering teams with operational needs • Contribute to retail strategic planning efforts

🎯 Requirements

• 10+ years of professional experience • 5+ years managing programmatic initiatives or complex project lifecycles • Bachelor's degree • Strong project management skills • Analytical and comfortable with operational metrics • Track record of earning trust with senior leaders and cross-functional partners • Excellent written and verbal communication • Results-oriented with a bias toward action

🏖️ Benefits

• Competitive compensation and benefits programs • Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities