Senior Software Engineer, Support AI

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $159k - $254k / year

⏰ Full Time

🟠 Senior

🤖 AI Engineer

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

SaaS • B2B • Hospitality

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Drive end-to-end development of voice and chat AI systems—from concept through production—owning the full lifecycle and iterating based on real customer and operational outcomes. • Build and evolve integrations with third-party AI platforms and internal Toast systems, making pragmatic decisions that balance speed, reliability, and long-term scalability. • Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences—using production data to understand system performance and continuously improve customer outcomes. • Make technical decisions grounded in production data, customer feedback, and operational constraints—navigating ambiguity while building systems that scale. • Partner closely with product, support operations, and AI/ML engineering teams to translate ambiguous problems and workflows into robust, maintainable systems that drive measurable impact. • Contribute to technical design and architecture discussions, helping shape system design, tradeoffs, and engineering standards. • Mentor and support other engineers through code reviews, pairing, and technical guidance, fostering a culture of ownership, quality, and continuous improvement.

🎯 Requirements

• 5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages. • Proven ability to own complex features or projects end-to-end, from design through production and iteration. • Experience building integrations with third-party APIs or platforms, especially in domains where reliability, latency, and vendor constraints matter. • Comfortable working in ambiguity and making pragmatic tradeoffs between shipping quickly and building for scale • Strong collaborator who can work effectively across product, operations, and technical teams to deliver customer and business outcomes. • Proficient with AI tooling such as Cursor, Claude, and MCP servers • Self-starter who takes ownership of problems, unblocks themselves, and drives work forward without waiting for perfect conditions.

🏖️ Benefits

• Competitive compensation • Flexible working hours • Professional development opportunities