Solutions Lead, International Upmarket

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $123k - $197k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Toast

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Toast is a technology company that specializes in providing integrated software and hardware solutions for the restaurant industry. Their offerings include a comprehensive restaurant management platform that features point of sale (POS) systems, payment processing, online ordering, payroll management, and various operational tools designed to streamline restaurant operations. Toast's platform is tailored to meet the needs of diverse restaurant types, including quick service, full service, fast casual, fine dining, cafes, and food trucks. They also provide resources like industry insights and educational materials to support restaurant success.

📋 Description

• Run tailored demos for multi-stakeholder buying committees • Build and maintain demo and lab environments, including market-specific data, configurations and resets • Define lab success criteria, track issues, drive escalations and root cause analysis, and close labs with clear decisions • Own technical outcomes through procurement, handoff and go-live • Architect Toast solutions within customers’ existing technology stacks and market payment rules • Lead vendor security questionnaires, PCI scoping conversations and technical RFP sections • Write business requirements documentation for product and engineering teams • Present product roadmaps to executive and IT audiences • Partner with sales to build business cases and sell business outcomes • Design and document workarounds while managing technical debt • Build relationships with customer IT, operations and systems stakeholders • Provide onboarding and implementation teams with accurate handoff documentation • Define the solutions engagement model and build reusable demos, reference architectures, RFP libraries and BRD standards • Partner with the International SMB Solutions team • Help define, hire and develop the International upmarket solutions team • Automate repetitive work such as RFP responses, security questionnaires, discovery notes and demo resets • Feed product gaps, lost-deal reasons and market differences to product and sales leadership

🎯 Requirements

• 7+ years in solutions architecture, solutions engineering or technical consulting • At least 4 years supporting mid-market or enterprise deals with 6 to 12+ month cycles and buying committees • Experience in hospitality, retail or payments technology serving multi-location operators • Experience taking complex deals through lab or pilot to go-live • REST APIs, webhooks, authentication and data flows • Ability to read API documentation and sketch architectures • PCI DSS scope and privacy regimes such as UK GDPR, PIPEDA and the Australian Privacy Act • Ability to own security reviews • Ability to produce actionable requirements documents, solution designs or BRDs • Executive presence with C-suite and IT leaders • International experience across more than one market or regulatory regime • Willingness to travel across the UK & Ireland, Canada and Australia (30%+) • Comfort working in build mode and shaping territory definition, processes and tooling • Nice to have: enterprise POS or hospitality platform experience in relevant markets • Nice to have: ERP, HR or workforce management integration experience • Nice to have: MEDDPICC

🏖️ Benefits

• Competitive compensation and benefits programs • Healthy lifestyle support • Flexibility to meet changing needs • Hybrid work model supporting in-person collaboration and individual needs • AI tools provided across disciplines to support work

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