Collections Manager

🔥 11 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Tobii Dynavox

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2001

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Tobii Dynavox is a company dedicated to developing and providing assistive technology solutions for people with communication disabilities. They offer a range of products including augmentative and alternative communication (AAC) devices, eye-tracking technology, and communication apps. Tobii Dynavox aims to enhance the lives of individuals with conditions such as ALS, autism, and cerebral palsy by enabling effective communication through speech-generating devices and cutting-edge technology. The company also provides training, support, and a variety of accessories to support their extensive product line, focusing on personalizing solutions to meet individual needs. Tobii Dynavox products are used globally by individuals, professionals, and organizations.

📋 Description

• Lead daily and monthly Funded Collections operations and establish priorities, workloads, and performance objectives • Create performance expectations, operating routines, escalation pathways, and accountability across collectors and team leads • Monitor portfolio risk and trends, identify collectability barriers, and implement corrective action plans • Govern contractual, small-balance, and bad-debt adjustments and write-offs • Ensure account reviews and supporting documentation are complete, accurate, retained, and entered correctly in AdvancedMD • Lead denial, appeal, underpayment, authorization, timely-filing, and coordination-of-benefits resolution strategies • Partner with Accounting and Finance on collectability, reserves, reconciliations, reporting, and audit support • Create reporting connecting collection activity to cash, aging, risk, and financial impact • Maintain policies, procedures, work instructions, templates, quality checks, documentation standards, compliance, and operational controls • Lead continuous improvement initiatives involving workflow, automation, data quality, reporting, and technology • Build scalable processes and business-continuity coverage and develop recommendations for workflow, technology, staffing, and capability investments • Partner across Funding, Billing, Finance, Accounting, Customer Service, Compliance, Sales, and Technology • Recruit, onboard, coach, develop, and retain a high-performing team • Develop team leads and emerging leaders through delegation, stretch assignments, succession planning, and role-based learning • Present performance, risks, options, impact, and recommendations to senior leadership • Lead enterprise initiatives involving cash acceleration, denial prevention, write-off reduction, or order-to-cash improvement

🎯 Requirements

• Candidates must reside within the Eastern or Central Time Zone • Bachelor's degree in Business, Finance, Accounting, Healthcare Administration, or a related field, or an equivalent combination of education and relevant experience • Minimum of four years of progressive healthcare revenue cycle, medical collections, or accounts receivable experience, including at least two years in people leadership or team-lead responsibility • Experience in complex Medicare, Medicaid, commercial insurance, patient receivable, denial, appeal, and reimbursement environments • Experience leading measurable improvement in collections performance, documentation quality, controls, and team capability • Experience with durable medical equipment billing, prior authorization, payer funding requirements, contractual adjustments, and write-offs preferred • Strong understanding of healthcare collections, payer follow-up, denials, appeals, coordination of benefits, timely filing, contractual adjustments, and bad debt • Ability to interpret operational and financial data, identify trends and root causes, assess risk, and convert findings into action • Experience with healthcare billing, collections, workflow, document-management, and reporting systems; AdvancedMD and OMI experience preferred • Advanced proficiency in Microsoft Excel, Word, PowerPoint, Outlook, Teams, and related collaboration tools • Strong written, verbal, presentation, coaching, and stakeholder-management skills • Ability to work effectively in a fast-paced environment with interruptions and competing priorities • Ability to collaborate across functions, locations, and levels of the organization • Ability to see, hear, communicate effectively, sit for prolonged periods, and occasionally lift up to 10 pounds • Ability to travel to Corporate office per business requirements

🏖️ Benefits

• Flexible work arrangements • Remote position • Potential career progression to Senior Manager based on performance, readiness, organizational need, and company practices