Customer Advocate

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $45k / year

⏰ Full Time

🟢 Junior

🗣️ Customer Advocate

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Togetherwork

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏨 Hospitality

Consulting • Marketing • Hospitality

Togetherwork is a company that provides mission-critical software and payment solutions designed to unlock the true potential of communities. Its offerings include group management technologies, member engagement tools, and financial enablement functions that simplify operations and enhance communication and financial processes. Togetherwork serves a wide range of sectors such as associations, membership organizations, education, youth programs, studios, pet-care, camps, and more. The company's comprehensive management software and online platforms are designed to streamline operations, increase efficiency, and build stronger connections within various organizations.

📋 Description

• Coach customers on using the software for their business needs through phone calls, emails, and live chats, prioritizing phone support • Help customers grow and manage their practices by offering creative solutions and communicating insights to the team • Help practice owners determine the best subscription level and explain software benefits • Own work quality and check it against shared standards • Contribute tutorials and help documentation to the knowledge base • Collaborate on unique cases through Microsoft Teams channels • Escalate complex issues to the Senior Advocate Team • Use product knowledge to distinguish bugs, improvement requests, and customer confusion • Share knowledge, support team goals, and celebrate wins • Adapt quickly to significant product changes released every three weeks • Take initiative to determine and deliver the best customer solutions • Anticipate customer needs and coach customers on features that can grow their business and revenue • Apply critical thinking to identify trends, resolve ambiguous problems, and document findings in the Help Center

🎯 Requirements

• 1-2 years of work experience in a customer-facing role, preferably in customer success, account management, or client services • Desire to build a career in customer support and have longevity with the team • Ability to work collaboratively with cross-functional teams • Exceptional written and verbal communication and interpersonal skills • Empathy and a genuine passion for helping customers succeed • Willingness to help with weekend email answering when needed • Strong problem-solving skills and ability to think strategically • Ability to communicate clear, detailed, and engaging instructions for customers • Ability to work quickly and efficiently in a fast-paced environment and remain calm under pressure • Proven proficiency in problem solving • Curiosity and passion for learning • High capacity/not easily overwhelmed • Must be authorized to work in the United States for the duration of employment without requiring current or future employer sponsorship, including OPT, STEM OPT, H-1B, or other visa classification • Preferred: Experience supporting customers in a SaaS environment • Preferred: Previous experience in a help desk or technical support role • Preferred: Zendesk and JIRA or comparable ticket management software • Preferred: Previous experience working in the massage and/or wellness industry • Preferred: Experience working in a remote role • Preferred: Bilingual

🏖️ Benefits

• Medical, dental, and vision insurance options • 100% Employer paid short/long term disability • 100% employer-paid Basic Life and AD&D insurance • 401(k) retirement plan with a 100% company match up to 4% • Flexible paid personal/vacation time built on mutual trust and accountability • 10 sick days annually • 10 company paid holidays • 12 weeks paid parental leave • Discretionary bonuses • Long term incentives • Flexible paid vacation/personal time policy

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