Director, Infrastructure Technology

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $130k - $150k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Top Hat Engineering

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🚗 Transport

📦 Logistics

💼 Consulting

Transport • Logistics • Consulting

Top Hat Engineering is a company specializing in warehouse and fulfillment operations and automation. They provide expertise in optimizing warehouse layouts, tools, and technologies tailored to improve efficiency for clients ranging from startups to Fortune 100 companies. Their services include operational consulting, software solutions, and mechanical equipment upgrades, all aimed at maximizing operational excellence through data analytics and cost/benefit analysis.

📋 Description

• Lead, mentor, and develop the IT team, managing priorities, resources, and service delivery • Partner with the CIO and company leadership to establish the IT roadmap, budget, technology standards, and operational priorities • Manage IT vendors, hardware procurement, software licensing, and service contracts • Establish and maintain IT policies, documentation, asset inventories, and operational procedures • Manage AWS infrastructure, including EC2, S3, VPC, IAM, networking, and storage • Administer Microsoft Azure and Entra ID services • Monitor cloud performance, security, availability, and costs • Own backup, disaster recovery, and business continuity planning • Improve infrastructure reliability and efficiency through automation and standardization • Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, and Intune • Manage user accounts, licensing, access permissions, MFA, conditional access, and SSO • Integrate identity and access management with SaaS applications • Maintain endpoint management, email security, and data protection policies • Provision, configure, and maintain RHEL and Ubuntu servers in AWS and at customer facilities • Manage the customer-site server deployment lifecycle, including hardware selection, operating system installation, security hardening, configuration, testing, upgrades, and troubleshooting • Develop standardized server builds, deployment checklists, installation guides, and troubleshooting runbooks • Work with customer IT teams to validate server readiness, networking, firewall rules, access requirements, and security policies • Troubleshoot server, operating system, networking, and application infrastructure issues remotely and on-site • Travel to customer locations as needed for deployments, infrastructure issues, and technical coordination • Administer Windows Server and Windows 10/11 environments, including Active Directory, Group Policy, and system updates • Automate infrastructure and administration tasks using Bash, PowerShell, Python, Ansible, Terraform, or similar tools • Serve as the senior escalation point for hardware, software, network, and access issues • Diagnose and repair laptops and desktops, including component replacement • Manage device procurement, imaging, deployment, inventory, maintenance, and retirement • Oversee the help desk, ticket queue, service-level targets, and employee support experience • Administer and maintain the 3CX phone system • Maintain endpoint protection, firewalls, VPNs, identity controls, and secure remote access • Lead vulnerability management, patch compliance, security incident response, and remediation • Conduct security awareness training and maintain security policies, access reviews, and operational documentation • Collaborate with customers on infrastructure security requirements for on-premises and cloud deployments

🎯 Requirements

• 15+ years of IT experience • At least 5 years leading an IT team • Strong hands-on experience with AWS infrastructure and cloud operations • Experience administering Microsoft 365, Entra ID, identity management, SSO, and MFA • Strong Linux administration skills, particularly with RHEL and/or Ubuntu • Experience provisioning, securing, deploying, and troubleshooting servers in on-premises or customer-managed environments • Experience managing Windows Server, desktop operating systems, networking, and endpoint infrastructure • Knowledge of security best practices, patch management, vulnerability remediation, backups, and disaster recovery • Strong troubleshooting, documentation, organizational, and communication skills • Ability to work directly with customers and coordinate technical deployments with their IT teams • Willingness and ability to travel occasionally to customer sites • Ability to safely lift, carry, push, and pull objects weighing 40+ pounds • Ability to stand and walk for extended periods of time, including throughout full work shifts • Ability to follow safety procedures, wear required personal protective equipment, and maintain a clean and organized work area • Reliable attendance and punctuality, including flexibility to work extended hours, overtime, or varying shifts when required • Preferred: experience leading IT operations in an engineering, software, or technical professional services organization • Preferred: experience with Ansible and Terraform • Preferred: familiarity with VMware, Nutanix, or Hyper-V • Preferred: experience with ServiceNow • Preferred: familiarity with IT security and compliance frameworks • Preferred: relevant certifications such as AWS Solutions Architect, Microsoft Azure Administrator, Microsoft 365 Administrator, RHCSA/RHCE, CompTIA Security+, ITIL Foundation, or 3CX certifications

🏖️ Benefits

• Personal development opportunities • Remote work • Occasional travel to customer sites • Equal opportunity employment • Qualified candidates from all backgrounds, including veterans and transitioning service members, are welcome

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