Client Partner, Consumer Products & Services

🕒 May 4

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

👻 Ghost score 60%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 194 days.
• Jobs at this company usually fill in 50 days.
• Reposted once.
• No salary listed.

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Toptal

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

💼 Consulting

📣 Marketing

🎯 Recruiter

💰 Seed Round on 2012-06

Consulting • Marketing • Recruitment

Toptal is an exclusive network of the top freelance software developers, designers, marketing experts, finance experts, product managers, and project managers in the world. The company provides businesses with access to highly skilled professionals to tackle their most important projects. Toptal's offerings allow companies to quickly and flexibly hire top talent for various roles, including developers, designers, and finance experts, among others. These professionals are rigorously tested and vetted to ensure high quality and an excellent trial-to-hire success rate of 98%. With a global presence and a focus on embracing advanced skills such as blockchain and AI, Toptal is leading the future of on-demand work. Companies rely on Toptal for high-skilled freelance talent across various sectors, ensuring they can build amazing teams rapidly and efficiently as per their project needs.

📋 Description

• Grow and deepen relationships with enterprise clients • Own the commercial growth, strategic development, and long-term health of an assigned client portfolio • Understand client strategies, operating models, industry dynamics, competitive pressures, and emerging priorities • Identify business problems and opportunities where Toptal can deliver value • Shape differentiated, commercially viable solutions with Practice Leaders, Pursuits, and Delivery teams • Own portfolio revenue growth, retention, expansion, diversification, and commercial health • Hunt for opportunities and create demand within existing client accounts • Expand relationships across business units, geographies, functions, and executive stakeholders • Lead renewals, extensions, ancillary agreements, pricing, negotiation, contracting, and close • Build trusted partnerships with senior business and technology leaders • Develop and execute strategic account plans • Connect client challenges to Toptal’s technology, AI, marketing, consulting, managed services, and specialized talent capabilities • Monitor client satisfaction, delivery performance, retention risks, and relationship strength • Collaborate with Client Partners, Industry GMs, Sales Leaders, Practice Leaders, Pursuits, Client Management, and Delivery teams • Lead complex expansion pursuits, proposals, enterprise buying processes, commercial negotiations, and closes • Maintain expansion pipeline, forecasting accuracy, account intelligence, and commercial risk visibility • Represent client feedback, emerging needs, and market insights within Toptal • Attend virtual team meetings and work independently with minimal supervision • Travel regularly for in-person client meetings, executive engagement, strategic account development, and industry events • Deliver sustained portfolio growth and retention toward a $10M+ annualized gross revenue expectation

🎯 Requirements

• Bachelor’s degree is required • 7–10+ years of experience in enterprise client development, strategic account growth, consulting, or professional services • Success growing complex enterprise relationships through consultative selling, proactive opportunity creation, and strategic account development • Experience managing substantial enterprise client portfolios, ideally with annualized revenue of $5M–$10M+ • Strong business acumen and intellectual curiosity • Ability to understand complex client challenges, ask insightful questions, challenge assumptions, and develop commercially viable approaches • Ability to identify emerging client needs, shape solutions, and create opportunities beyond existing engagements • Experience expanding enterprise relationships across business units, executive stakeholders, geographies, and service offerings • Ability to engage credibly with C-suite executives on business strategy, operating challenges, emerging technologies, and industry trends • Success originating and closing complex expansion opportunities, including technology, consulting, and managed services engagements • Experience negotiating renewals, extensions, complex service agreements, and additional commercial engagements with enterprise procurement and legal teams • Strong understanding of emerging technologies, including AI • Ability to develop and execute strategic account plans • Ability to identify client satisfaction risks, navigate difficult conversations, and strengthen long-term commercial relationships • Experience collaborating with multidisciplinary teams to develop solutions, shape proposals, and advance complex opportunities • Ability to work effectively in shared or coordinated account coverage models • Strong commercial judgment, including pipeline management, forecasting, opportunity prioritization, and account-level revenue planning • Initiative, discipline, and personal accountability to deliver against ambitious commercial objectives • Entrepreneurial drive, creative problem-solving, resilience, and a proactive approach to opportunities • Exceptional written and verbal communication skills • Willingness and ability to travel regularly for client meetings, executive engagement, and industry events • Broad experience working with consumer and retail organizations • Concentrated experience in priority sub-segments such as eCommerce, Traditional Retail, Mass Merchandisers, Grocery and Convenience, or Food Service is highly preferred • Established executive relationships across retail and consumer brands • Working knowledge of retail technology, including commerce platforms, order management, retail data and personalization, and emerging agentic commerce capabilities • Track record of creating a new practice, segment, offering, or go-to-market motion • Hands-on ability to shape and personally drive solutions • Regularly and reliably attend scheduled virtual team meetings on camera • Work independently with minimal supervision • Use required digital collaboration tools • Prioritize and self-manage workflows and deadlines • Must be authorized to work in the US at the time of hire • Resumes and communication must be submitted in English • Willingness and ability to travel 25–40%

🏖️ Benefits

• Participation in a 401(k) retirement plan • Medical, dental, and vision health insurance plans • Basic life insurance coverage • Short-term and long-term disability coverage • Flexible spending, dependent care, and health savings accounts • Telehealth virtual doctors • Employee assistance program • Flexible paid time off • Monthly commissions based on revenue generated from engagements sold • Fully remote workforce / remote position

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