Customer Service Representative

🔥 3 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $12 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TopView Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

✈️ Travel

Travel • Tourism • Entertainment

TopView Group is a premier sightseeing company offering hop-on hop-off bus tours in New York City. With over 40 bus stops near major attractions, they provide a unique way to explore the city at your own pace. Their services include multi-day passes, narrated tours in multiple languages, and exclusive features like a live map for bus arrivals and a range of cruise options, ensuring a memorable experience for tourists.

📋 Description

• Handle customer inquiries via email and chat across multiple U.S. cities • Assist customers with bookings, changes, and general inquiries • Manage high-volume escalations with professionalism and confidence • Follow company policies and escalation protocols • Accurately document interactions in Zendesk or a similar CRM • Work in a fast-paced, high-volume environment • Handle back-to-back customer interactions independently and professionally

🎯 Requirements

• Entry-level position • Open availability based on operational needs • Friday through Monday and holiday availability, including evenings • Must be available for overnights, weekends, and holidays • Strong communication and problem-solving skills • Experience handling customer escalations, complaints, and high-pressure interactions • Ability to multitask and stay organized under pressure • Reliable, professional, and able to work independently • CRM experience; Zendesk is a plus • Must have a reliable computer, internet, and headset • Must have a quiet workspace • Dependable attendance and punctuality • Must reside in Texas • Bilingual English and Spanish is a plus

🏖️ Benefits

• Fully remote position • Opportunities for part-time and full-time schedules

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