TopView Group
201 - 500 employees
Founded 2012
🚗 Transport
Tourism • Entertainment • Transport
TopView Group is a premier sightseeing company offering hop-on hop-off bus tours in New York City. With over 40 bus stops near major attractions, they provide a unique way to explore the city at your own pace. Their services include multi-day passes, narrated tours in multiple languages, and exclusive features like a live map for bus arrivals and a range of cruise options, ensuring a memorable experience for tourists.
Customer Service Representative
🔥 0 minutes ago
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TopView Group
201 - 500 employees
Founded 2012
🚗 Transport
Tourism • Entertainment • Transport
TopView Group is a premier sightseeing company offering hop-on hop-off bus tours in New York City. With over 40 bus stops near major attractions, they provide a unique way to explore the city at your own pace. Their services include multi-day passes, narrated tours in multiple languages, and exclusive features like a live map for bus arrivals and a range of cruise options, ensuring a memorable experience for tourists.
📋 Description
• Handle customer inquiries (emails and chat) across multiple U.S. cities and international locations, including London, UK • Assist customers with bookings, changes, and general inquiries • Manage high-volume escalations with professionalism and confidence • Follow company policies and escalation protocols • Accurately document interactions in Zendesk (or similar CRM) • Work in a fast-paced, high-volume environment
🎯 Requirements
• Must be available for overnights, weekends, and holidays • Must have a reliable computer, internet, and headset • Must have a quiet workspace • Must be dependable — attendance and punctuality are critical • Bilingual is a plus (English and Spanish)
🏖️ Benefits
• Fully remote position (equipment not provided) • High-volume environment — must be comfortable handling back-to-back interactions • Opportunities for part-time and full-time schedules
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