Senior Manager – Learning & Development

Job not on LinkedIn

🔥 23 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $120k - $140k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

👻 Ghost score 0%

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Trailborn Hotels & Resorts

WebsiteLinkedInAll Job Openings

201 - 500 employees

✈️ Travel

🍽️ Food & Beverage

🏨 Hospitality

Travel • Food & Beverage • Hospitality

Trailborn Hotels & Resorts is a boutique hospitality brand that operates one-of-a-kind hotels and resorts located in iconic outdoor destinations across the United States. Each property is designed to reflect its local environment—beaches, mountains, national parks, and wine country—and offers curated excursions, restaurants, spas, and amenity-driven experiences for leisure travelers. Trailborn emphasizes sustainability and conservation through its Keep Extraordinary initiative, and sells stays, dining, and gift cards directly to consumers.

📋 Description

• Architect, maintain, and facilitate training curricula for all hotel departments • Keep training content current and aligned with brand standards and compliance requirements • Develop and maintain onboarding materials explaining Trailborn's service philosophy • Partner in leading the people-side of hotel openings, rebrands, and operational changes • Develop transition playbooks and serve as the on-site training lead during transitions • Identify skill gaps with GMs and department heads • Evaluate training effectiveness and report key metrics, including GSS Scores • Certify and develop property-level trainers through the Train the Trainer program

🎯 Requirements

• 5+ years of experience in training, talent development, or organizational effectiveness • Hospitality experience ideally • Ability to design and deliver multi-property or multi-site training programs • Willingness and ability to travel up to 50% of the time across U.S. hotel locations • Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field preferred • Familiarity with Learning Management Systems (LMS) and e-learning authoring preferred