IT Specialist

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $85k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 69 days.

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Transmit Security

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 $543M Series A on 2021-06

Consulting • Insurance • Logistics

Transmit Security is a company that provides advanced identity solutions aimed at improving customer identity management, fraud prevention, and identity verification. They offer a unified platform for managing customer identities, eliminating fraud, and enhancing customer journeys with cutting-edge technology such as AI-based analytics. Their platform supports complex identity operations across multiple channels and applications, including B2C and B2B environments. By integrating security, AI, and orchestration, Transmit Security helps organizations streamline identity-related processes and improve overall security and user experience.

📋 Description

• Provide day-to-day remote IT support to employees, primarily across US time zones • Own the full employee lifecycle from an IT perspective, including onboarding, device provisioning, orientation, training, and offboarding • Manage, prioritize, and resolve tickets and requests through the company’s ITSM system while meeting defined SLAs • Set up, configure, and support Mac computers, iPhones, iPads, and peripherals • Manage Apple devices via MDM, including enrollment, configuration profiles, app deployment, and patching • Administer Apple Business Manager, including Automated Device Enrollment, Managed Apple Accounts, and app/license management • Work directly with Apple on purchasing, warranty, repairs, and escalations • Administer Google Workspace, including users, groups, and organizational units • Administer and support Zoom Meetings, Rooms, and Phone • Track and maintain IT asset inventory, including device assignment, shipping, and recovery for remote employees • Create and maintain documentation, knowledge base articles, and self-service guides • Contribute to IT initiatives and continuous improvement of processes, automation, and the employee experience

🎯 Requirements

• 3+ years of experience in an IT support / help desk role • Apple Certified Support Professional (ACSP) certification or proven hands-on macOS experience • Hands-on experience with an Apple MDM solution and Apple Business Manager • Experience administering SaaS systems such as Google Workspace, Zoom, and Slack • Experience working with an ITSM / ticketing system • Proven experience providing remote support to distributed employees • Strong organizational skills, including IT asset management • Customer service oriented, with excellent communication skills • Experience working in a fast-paced team environment • Working hours aligned with the U.S. Eastern Time zone (EST/EDT)

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Potential equity • Unlimited PTO • Paid sick leave • Parental leave

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