Executive Director – Operations

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $90k - $140k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Corporate Travel Management (CTM) Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

Corporate Travel Management (CTM) is a global leader in business travel management services. CTM delivers tailored travel management solutions, encompassing corporate travel, meetings and events, and innovative travel technology. With a focus on driving savings, efficiency, and safety for companies and their travelers, CTM offers a uniquely designed global business travel management program that aims to provide excellent customer service and measurable ROI. By taking a consultative approach, CTM creates customized travel programs to meet the unique goals of businesses worldwide, supported by a dedicated global travel team and an integrated technology platform.

📋 Description

• Deliver efficient external and internal services to all regions and Business Units across North America • Work closely with leadership teams to understand operational and product needs • Implement operating rhythms and enable process improvements • Monitor the health of overall business operations cadence • Inspire a shared vision and steward company values • Use data to establish baselines for team action • Foster positive workplace relationships and develop self-directed employees • Promote intentional collaboration and provide meaning and direction to team work • Listen actively to understand and solve team challenges • Measure and report team efforts and successes to stakeholders • Enable customer-centric service, maintain accountability, and remove roadblocks • Create a positive and productive work environment • Define and deliver the purpose, requirements, and desired results of company and departmental programs affecting Operations • Attract, retain, and develop leaders and managers aligned with CTM values and culture • Provide leadership and guidance, prioritize and assign projects • Anticipate obstacles, develop solutions, and communicate them to project stakeholders • Oversee standards for key initiatives and partner with counterparts to grow key concepts • Use internal customer feedback to build quantified business cases for upstream process improvements • Adjust team priorities and decisions in response to changing business demands and information • Manage direct and/or indirect reports, including hiring, training, coaching, feedback, development, and performance management • Model core values and provide ongoing feedback and growth support • Drive employee engagement and improve team and organizational culture

🎯 Requirements

• At least 10 years’ experience in TMC operations, with minimum 3 years in a director role • Strong commercial acumen and technical process knowledge, including fares and ticketing • Front reservation and mid office systems knowledge essential • Demonstrated ability in developing and implementing business process improvement and change management • Strong interpersonal and communication skills with ability to develop relationships at all levels • Proven leadership and teamwork skills • Demonstrated success in developing, implementing, and enhancing efficient business processes • Strong customer focus, with travel industry experience essential • High degree of flexibility and ability to deal with change, growth, and pressure • Positive persuasiveness and influencing ability • Results orientation and deadline driven • Judgement and decision making • Flexibility and adaptability • Leadership and oral communication • Relationship building • Embrace CTM’s core values of Connect, Deliver and Evolve • Professional, collaborative and supportive interaction with employees, clients, suppliers and vendors • Ability to work independently as well as part of a team • Appropriate and professional written and verbal communication • Demonstrated ability to meet deadlines and prioritize simultaneous requests • Creative and analytical thinking with strong problem-solving and consultative skills • Proficiency in Microsoft Office Suite • Ability to do basic math • Ability to read and interpret information • Attention to detail • Regular and reliable attendance

🏖️ Benefits

• Company Paid Basic Life & AD&D Insurance • Company Paid Short-Term Disability • Voluntary Long-Term Disability Insurance • Robust Wellness Program with incentives available to save money on your medical insurance premiums • Supplemental Life, Accident, Cancer, Critical Illness, Identity Theft Protection and Legal Coverage • Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan • Health Savings Account (HSA) with company core contribution and match • Flexible Spending Accounts • Dependent Care Savings Account • Dental Insurance Plan • Vision Insurance Plan • 9 Company Paid Holidays including the day after Thanksgiving • Generous paid time off programs for vacation and sick days • Employee Assistance Plan with access to Talk Space Therapy • Family Medical Leave • Paid Parental Leave (4 weeks) • Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) • Bereavement Leave • 401(k) Retirement Plan with a generous match per pay period • Student Loan Payment Match • Flexible work environments, including onsite, hybrid, or fully virtual arrangements depending on role, location, and business needs