Director, IT Commercial Systems and CRM Operations – Global Commercial Technology

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $172.5k - $232.5k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

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BeOne Medicines

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2010

🧬 Biotechnology

🏥 Healthcare

💊 Pharmaceuticals

Biotechnology • Healthcare • Pharmaceuticals

BeOne Medicines is a global oncology company domiciled in Switzerland that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a portfolio spanning hematology and solid tumors, BeOne is expediting the development of its diverse pipeline of novel therapeutics through its internal capabilities and collaborations. With a growing global team of more than 11,000 colleagues spanning six continents, the Company is committed to radically improving access to medicines for far more patients who need them.

📋 Description

• Lead operational management of US and JPAC commercial technology platforms supporting Sales, Medical Affairs, Market Access, Marketing, Omnichannel Engagement, and Customer Experience • Establish technology roadmaps aligned with corporate and commercial objectives • Advise senior business leaders and translate strategic priorities into scalable technology solutions • Drive platform performance, user experience, and operational efficiency improvements • Provide operational oversight for field-enabling CRMs and related commercial technology platforms • Ensure platform reliability, availability, performance, compliance, monitoring, issue resolution, incident management, and root-cause analysis • Establish governance for enhancements, configuration changes, integrations, and platform upgrades • Manage stakeholder relationships and lead requirements gathering, prioritization, and demand management • Provide executive communications regarding technology investments, risks, dependencies, and delivery progress • Establish and govern release management across multiple environments and business functions • Lead release planning and execution, including testing, validation, training, and communication • Implement change-management, deployment-governance, and operational-readiness best practices • Apply architectural principles and review CRM solution designs, integrations, data models, and platform enhancements • Ensure adherence to industry best practices, regulatory requirements, security standards, and data-governance policies • Define and monitor SLAs, KPIs, and operational metrics • Lead risk management, business continuity, platform resiliency, vendor management, automation, process optimization, and cost reduction • Lead, mentor, and develop IT professionals and external partners • Manage staffing strategies, succession planning, performance management, and professional development • Build high-performing teams supporting global commercial operations • Lead evaluation, selection, implementation planning, operational readiness, and transition planning for the next-generation CRM platform • Deliver CRM deployment milestones on schedule and within budget while maintaining stability, compliance, stakeholder satisfaction, and adoption • Develop a multi-year roadmap for CRM and commercial technology operations

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or Business • 10+ years of progressive IT experience, including leadership roles supporting commercial systems within the pharmaceutical industry • 10+ years of hands-on experience in CRM technologies • 5+ years of people leadership experience managing technical/business-facing teams • Deep experience in Salesforce, Veeva, or similar CRMs within regulated environments • Proven experience managing application operations, release management, platform governance, and stakeholder engagement • Strong understanding of pharmaceutical commercial processes, including Sales, Medical Affairs, Marketing, and Omnichannel Engagement • Demonstrated experience leading or supporting CRM transformation programs in pharmaceutical or life sciences organizations • Proven experience managing CRM migration activities, including business process redesign, data migration, integration modernization, user adoption, change management, and post-deployment stabilization • Experience evaluating CRM platforms, vendor assessment, roadmap development, and transition planning • Experience managing external vendors, managed services providers, or integrated service providers • Knowledge of pharmaceutical compliance requirements, including GxP, GDPR, HIPAA, and promotional review processes • Excellent executive communication, presentation, negotiation, and influencing skills • Minimal to moderate travel required; estimated 10% • Preferred: Master's degree in Information Systems, Business Administration, or related field • Preferred: Salesforce, Veeva, ITIL, Agile, PMP, or Architecture-related certifications • Preferred: Experience supporting global commercial organizations across multiple regions and markets • Preferred: Experience with Marketing Automation, Customer Data Platforms, Identity & Consent, Data Warehousing, Analytics, and Integration Platforms

🏖️ Benefits

• Annual bonus or incentive compensation plan eligibility • Discretionary equity awards • Employee Stock Purchase Plan • Medical insurance • Dental insurance • Vision insurance • 401(k) • FSA/HSA • Life Insurance • Paid Time Off • Wellness benefits • Minimal to moderate travel